Community Program Manager

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. As a Community Program Manager, your primary mission will be to design, develop, and execute community programs that foster user advocacy, knowledge sharing, and peer-to-peer support. You’ll focus on creating initiatives that promote collaboration, empower users, and build a sense of community. This role requires direct involvement with the user community to ensure our programs reflect their needs while fostering a culture of trust and support. What you’ll do * Design, implement, and maintain community engagement programs that drive user advocacy, foster knowledge sharing, and encourage peer-to-peer support. * Create and manage community challenges, recognition programs, and other initiatives that encourage user contributions and highlight valuable input. * Drive community collaborations that amplify Make’s user ecosystem, strengthening connections and enabling members to collaborate, share insights, and grow together. * Engage with the community to build authentic connections, understand their needs, and ensure initiatives align with their interests. * Provide guidance and recognition to top contributors and thought leaders, fostering long-term engagement and loyalty. * Promote user-generated content and community-driven knowledge to maximize reach and influence. * Analyze community feedback and user behavior to identify trends, optimize programs, and inform future initiatives. * Collaborate with cross-functional teams to align community programs with broader company goals and objectives Requirements * 5+ years of experience in community management, customer experience, or program management, preferably within SaaS environments. * Fluency in English with excellent written and verbal communication skills and the ability to craft compelling messages for diverse audience segments. * Proven ability to design, execute and scale community programs that deliver measurable results * Ability to work and thrive in a fast-paced environment. * Strong project management skills, with the ability to collaborate with cross-functional teams and manage multiple initiatives simultaneously. * Experience with community platforms or engagement software to manage discussions, track metrics, and optimize user experiences. * Skilled in identifying and amplifying high-quality user-generated content and fostering thought leadership within the community. * Analytical and data-driven mindset with experience tracking engagement metrics, analyzing insights, and continuously optimizing programs. * Proactive, self-motivated, and resourceful, with a strong sense of ownership and the ability to drive projects independently. * Strategic thinker who can balance long-term community growth with short-term engagement goals. * Passionate about community-building, fostering collaboration, and empowering users to share knowledge and support one another. * Creativity and innovation in problem-solving, with a focus on creating vibrant, engaged communities.

What we offer:

* 📈 RSUs grant in a rapidly growing company raising its value every day * 💸 Annual bonus * 🌎 Multinational team with 42 nationalities creating the future of automation * 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year * 🌳 3 Company Impact Days per year * 🍎 Notebook/Macbook and 34’’ curved monitor * 🏝 25 days of vacation, 4 sick days, company day off on 31st December * 🫶 10 care days to care for your loved ones * 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) * 👶 RSUs grant for a newborn child * ☂️ Life insurance * 🏋️ Benefit Plus Cafeteria (incl. MultiSport Card) * 💰 Remote working allowance * 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone * 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion * 🏡 Flexible working hours + home office * 🐕 Company therapy pets in Prague's office (dog-friendly office) * 🖨 Company 3D printer * 🥳 Team buildings, parties, and company events multiple times a year If you see a match, let us know and apply now! #careeratmake What we stand for: 🤝 We roll together - We embrace different ideas to grow together and create powerful solutions. 🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact. ⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits. For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe. Make is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws.  As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.  Different makes us better. Accessibility and Candidate Notices