Customer Service Representative

About Us:
At Messa Sync, we’re more than just a logistics and operations company — we’re a team that values precision, accountability, and performance. With years of experience serving partners across industries, we deliver tailored warehouse and distribution solutions to keep businesses moving efficiently. Our mission is to support our clients' supply chains with dependable, scalable, and innovative services that drive results.

Job Description
We are seeking a dedicated and personable Customer Service Representative to join our team in Orlando, FL. The ideal candidate will be responsible for delivering outstanding customer support by responding to inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. This is a key role that contributes directly to our reputation for dependable and high-quality service.

Responsibilities

• Respond promptly and professionally to incoming customer inquiries via phone and email

• Provide accurate information regarding products, services, and policies

• Resolve customer issues or complaints in a timely and effective manner

• Maintain detailed records of customer interactions using our internal systems

• Collaborate with team members to improve customer service processes

• Follow up with customers to ensure satisfaction and issue resolution

Qualifications

• High school diploma or equivalent; associate or bachelor's degree is a plus

• Proven experience in a customer service role preferred

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and stay organized in a fast-paced environment

• Proficiency in Microsoft Office and general computer literacy

Benefits

• Competitive salary ranging from $43,000 to $49,000 annually

• Growth opportunities within the company

• Supportive and collaborative work environment

• Paid time off and holidays

• Comprehensive training and professional development

• Health and wellness benefits