Director of Business Operations

2 Hours ago • 5 Years + • Business Development

Job Summary

Job Description

NICE is looking for a Director of Business Operations to support the Vertical Markets team. This role focuses on managing and optimizing pipeline performance, bookings projections, and strategic initiatives. The ideal candidate will have strong data analytics, commercial finance, and strategic operations expertise, with a proactive and independent approach. Responsibilities include end-to-end sales pipeline management, accurate forecasting, identifying risks and opportunities, developing analytical initiatives, creating dashboards, partnering with Finance on business cases and financial plans, driving strategy development and execution, and optimizing operational efficiency. The role also involves leadership, communication, and fostering cross-functional alignment. This is a leadership position central to driving meaningful business outcomes.
Must have:
  • Manage pipeline and forecast bookings
  • Analyze data for trends and insights
  • Partner with Finance on deal economics
  • Improve operational processes
  • Communicate with senior leadership
  • 5+ years in business operations/strategy
  • Proficiency in Excel, Salesforce, BI tools
  • Excellent communication and influencing skills
  • Independent and proactive approach
  • Experience in fast-paced environments
Good to have:
  • Strategy and Operational Excellence
  • Oversee sales pipeline process
  • Provide actionable insights
  • Model deal economics
  • Identify operational improvements
  • Deliver clear updates to leadership
  • MBA or advanced degree
Perks:
  • Exposure to executive leadership
  • Contribute to investor relations strategy
  • Collaborative and high-performing team
  • Work at the intersection of finance, strategy, communications
  • Join an ever-growing, market disrupting, global company
  • Learn and grow daily
  • Endless internal career opportunities
  • NiCE-FLEX hybrid model (2 days office, 3 days remote)

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is seeking a dynamic and results-driven Director of Business Operations to support our Vertical Markets team. This leadership role is central to managing and optimizing pipeline performance, bookings projections, and strategic initiatives. The ideal candidate is a proactive problem solver with strong business acumen, capable of anticipating operational needs and taking initiative to drive meaningful outcomes and will bring strong expertise in data analytics, commercial finance, and strategic operations, combined with a hands-on, independent and proactive approach to driving business outcomes.

How will you make an impact?  

Pipeline Management & Bookings Forecasting

  • Own the end-to-end management of the sales pipeline for vertical markets, ensuring data integrity, visibility, and actionable insights.
  • Collaborate closely with Sales Leadership and Revenue Operations to produce accurate weekly, monthly, and quarterly bookings forecasts.
  • Proactively identify gaps, risks, and opportunities in the pipeline; recommend strategic actions to meet or exceed targets.
  • Develop and maintain robust forecasting models that integrate sales trends, market dynamics, and seasonal behavior.

Strategic Data Analytics & Performance Metrics

  • Design and lead analytical initiatives that uncover performance trends, customer behaviors, and market opportunities.
  • Create and maintain dashboards, scorecards, and KPIs that align with vertical goals and executive reporting requirements.
  • Conduct deep-dive analyses to inform strategic decisions, such as segmentation effectiveness, win/loss rates, and product adoption patterns.
  • Partner with the Business Intelligence team to automate data flows and ensure reliable, scalable reporting.

Commercial Finance Partnership

  • Work cross-functionally with the Finance team to develop business cases, evaluate deal structures, and guide commercial decision-making.
  • Drive alignment between bookings forecasts and financial plans, including revenue recognition and margin optimization.
  • Support planning cycles (annual, quarterly) with financial modeling, budget tracking, and scenario analysis.
  • Provide financial insights to Sales and GTM teams to inform investment prioritization and incentive design.

Strategy Development & Execution

  • Partner with Vertical Market Leaders to define strategic priorities, growth initiatives, and operational plans.
  • Lead execution of strategic projects, such as market expansion, cross-sell initiatives, or AI-driven solution rollouts.
  • Conduct competitive benchmarking and market analysis to support go-to-market strategies and vertical differentiation.
  • Monitor progress against strategic objectives and provide regular performance updates to executive stakeholders.

Operational Efficiency & Process Optimization

  • Identify and implement process improvements across pipeline management, forecasting, reporting, and deal execution.
  • Standardize and document business processes to ensure consistency, scalability, and compliance across vertical operations.
  • Collaborate with Sales Operations, Product, and Customer Success teams to streamline end-to-end customer engagement workflows.
  • Introduce tools and best practices that improve productivity and collaboration across cross-functional teams.

Leadership, Communication & Cross-Functional Alignment

  • Act as a trusted advisor and operational leader to Vertical GMs and Sales Leaders, helping translate strategic goals into operational actions.
  • Foster collaboration across departments, ensuring alignment between Sales, Marketing, Product, and Finance on key initiatives.
  • Prepare and deliver executive-level presentations, business reviews, and strategic recommendations.
  • Serve as a role model for independence, assertiveness, and a proactive mindset in driving business results.

 

You will have an advantage if you also have:

  • Strategy & Operational Excellence:
    Partner with vertical leaders across all functions (Sales, Product, R&D, Finance and HR) to define and execute business strategies; manage cross-functional initiatives that enhance go-to-market effectiveness, customer segmentation, and revenue growth. Own quarterly business reviews (QBRs) and the business operating cadence, including leadership meetings, forecast reviews, and executive reporting.
  • Pipeline & Forecast Management:
    Oversee and optimize the end-to-end sales pipeline process for vertical markets; drive accurate and timely bookings projections in collaboration with Sales, Marketing, and Finance.
  • Data Analytics & Insights:
    Serve as trusted operational partner to the leadership team and lead data analysis efforts to identify trends, forecast growth, and provide actionable insights and recommendations; develop dashboards and performance metrics that support vertical strategy execution.
  • Commercial Finance Partnership:
    Collaborate with Finance to model deal economics, monitor margins, and guide pricing decisions; support annual planning and with financial rigor
  • Process Improvement:
    Identify and implement operational improvements to enhance scalability, efficiency, and data integrity across vertical market activities. Monitor projects progress against objectives, and ensure timely delivery of outcomes.
  • Stakeholder Communication:
    Deliver clear, concise updates and recommendations to senior leadership; facilitate alignment across Sales, Product, Marketing, and Finance functions.

 

Have you got what it takes?

  • 5+ years of experience in business operations, strategy, commercial finance, or related roles—ideally within enterprise software, SaaS, or tech companies.
  • Proven ability to manage pipeline, forecast bookings, and translate complex data into strategic decisions.
  • Strong analytical mindset with proficiency in Excel, Salesforce, BI tools, and data visualization platforms (e.g., Tableau, Power BI).
  • Excellent communication skills, with the ability to influence cross-functional teams and executive stakeholders.
  • Highly independent and proactive; assertive in driving outcomes and solving problems.
  • Experience working in fast-paced, dynamic environments with evolving priorities.
  • Bachelor's degree in Business, Finance, Economics, or related field; MBA or advanced degree is a plus.

  

Why Join Us?

This role offers a unique opportunity to gain exposure to executive leadership and the investment community, while contributing meaningfully to the company’s investor relations strategy. You’ll be part of a collaborative and high-performing team working at the intersection of finance, strategy, and communications.

 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 

Requisition ID: 7767
Reporting into: 
EVP, Vertical Markets
Role Type: Director

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Atlanta, Georgia, United States

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Business Development Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Atlanta, Georgia, United States (Hybrid)

Atlanta, Georgia, United States (Hybrid)

Hoboken, New Jersey, United States (Hybrid)

Pune, Maharashtra, India (Hybrid)

Hoboken, New Jersey, United States (Hybrid)

Manila, Metro Manila, Philippines (Hybrid)

Pune, Maharashtra, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Manila, Metro Manila, Philippines (On-Site)

View All Jobs

Get notified when new jobs are added by Nice