Sales Coordinator, CEE
Job Summary
Job Description
The Sales Coordinator is responsible for managing customer relationships in partnership with the sales team, handling incoming account-specific queries, and supporting communication between the sales team and customers. Key responsibilities include providing in-depth product setup information, managing product images for key customers, and handling catalogue management. The role also involves supplying test certificates, building strong working relationships with customers and internal departments, participating in product training, and ensuring high levels of customer service to meet sales goals. Additionally, the coordinator will assist with client product and timeline inquiries and attend sales meetings.
Must have:
- Excellent English and Polish communication skills
- Passionate about customer experience
- Proficient in Microsoft Office 365 and Excel (V-Lookups, X-Lookups)
- Strong organizational skills and ability to prioritize
- Team player ethic
- Attention to detail
- Ability to handle confidential information discreetly
- Good relationship builder
- Driven, pro-active, and works at pace
- Ability to think outside the box with a hands-on mentality
6 skills required
Job Details
Description
Role Purpose
The Sales Coordinator handles all customers in partnership with designated members of the sales team in fielding incoming account-specific queries. This role holder will be expected to support communications between the sales team and customers.
What You’ll Do:
- In-depth product setup information: providing all customers with the detail they need on Funko products and categories.
- Product image management: ensuring key customers are receiving images promptly and correctly.
- Catalogue management.
- Supplying test certificates as available / required.
- Developing and maintaining strong working relationships with customers, retail partners, peers and other departments.
- Participation in product / brand knowledge training to learn about new and existing product lines.
- Ensuring the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals.
- Assisting with enquiries regarding client products and timelines.
- Attending account sales meetings both internally /externally and conference calls where applicable.
What You’ll Bring:
- Excellent written and verbal communication skills in English and Polish.
- Passionate about the customer experience.
- Working knowledge of Microsoft Office 365 packages and Excel (including V-Lookups and X-Lookups).
- Excellent organisational skills and ability to prioritize.
- Demonstrates a ‘team player’ ethic.
- Fantastic attention to detail.
- Ability to work with confidential information and remain discreet at all times.
- Good relationship builder with internal and external stakeholders.
- Driven, pro-active and works at pace.
- Ability to ‘think out of the box’ with a hands-on mentality.
Funko is an equal-opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin, or disability status.
The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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About The Company
Thank you for considering a career with Funko! We appreciate your interest in joining our vibrant community. Here, we celebrate creativity, passion, and the joy of fandom. Whether you’re looking to unleash your potential in a dynamic role or collaborate with fellow enthusiasts, we’re excited to explore the possibilities together. Your journey to bringing joy to fans starts here!
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