Senior Finance & Business Operations Analyst

5 Minutes ago • 3 Years + • Business Development

Job Summary

Job Description

SurveyMonkey is seeking a Senior Finance & Business Operations Analyst to join their Go-To-Market team, supporting the Self-Serve business. This high-impact role involves acting as a strategic partner to senior leaders across product, marketing, BI/DE, and finance. The analyst will uncover insights, solve complex business challenges, and drive execution for key growth initiatives. This position offers a steep learning curve, cross-functional exposure, and a direct connection between the work and company-wide outcomes, focusing on critical business levers.
Must have:
  • Serve as a trusted business partner to senior stakeholders across the Self-Serve org, translating complex data into clear, actionable insights.
  • Collaborate closely with the product team on control/treatment experiments, such as new feature rollouts, price changes, and usage limits, by analyzing the financial impact of tests and providing a go/no-go recommendation on whether initiatives should be scaled across the business.
  • Partner cross-functionally with marketing, BI/DE, and finance teams to shape go-to-market strategy, uncover growth opportunities, and address business risks.
  • Build scalable reporting and frameworks to monitor KPIs such as signups, conversion rates, AOV, LTV, ARR, and bookings.
  • Drive quarterly forecasts, annual planning, and long-range modeling in partnership with Finance, aligning financial targets with strategic objectives.
  • Contribute to executive and Board-level deliverables by synthesizing performance drivers, risks, and recommendations.
  • Lead or support high-impact initiatives to improve business performance, often with limited structure or precedent.
Good to have:
  • Demonstrated strength in cross-functional collaboration and stakeholder management, with a proactive and solutions-oriented approach.
  • Strong financial and business acumen, with the ability to connect performance metrics to strategic outcomes.
  • Excellent written and verbal communication skills—able to influence across levels by simplifying the complex.
  • A continuous improvement mindset—always looking to automate, optimize, and challenge the status quo.
Perks:
  • Inclusive workplace
  • Forward-looking benefits policies
  • Employee programs
  • Award-winning culture
  • Annual holiday refresh
  • Annual week of service
  • Learning and development opportunities like Curiosity Week
  • C.H.O.I.C.E Fund

Job Details

What we’re looking for

We’re looking for a Senior Finance & Business Operations Analyst to join our Go-To-Market team, supporting Self-Serve business. In this high-impact, highly visible role, you’ll act as a strategic partner to senior leaders across product, marketing, BI/DE, and finance—helping to uncover insights, solve complex business challenges, and drive execution across key growth initiatives. This is a unique opportunity to work on some of the company’s most critical levers, offering a steep learning curve, cross-functional exposure, and a direct connection between your work and company-wide outcomes.

What you’ll be working on

  • Serve as a trusted business partner to senior stakeholders across the Self-Serve org, translating complex data into clear, actionable insights.
  • Collaborate closely with the product team on control/treatment experiments, such as new feature rollouts, price changes, and usage limits, by analyzing the financial impact of tests and providing a go/no-go recommendation on whether initiatives should be scaled across the business.
  • Partner cross-functionally with marketing, BI/DE, and finance teams to shape go-to-market strategy, uncover growth opportunities, and address business risks.
  • Build scalable reporting and frameworks to monitor KPIs such as signups, conversion rates, AOV, LTV, ARR, and bookings.
  • Drive quarterly forecasts, annual planning, and long-range modeling in partnership with Finance, aligning financial targets with strategic objectives.
  • Contribute to executive and Board-level deliverables by synthesizing performance drivers, risks, and recommendations.
  • Lead or support high-impact initiatives to improve business performance, often with limited structure or precedent.

We’d love to hear from people with

  • 3+ years of experience in business operations, strategy, data analytics, or FP&A—ideally in a product-led or growth-oriented environment.
  • Demonstrated strength in cross-functional collaboration and stakeholder management, with a proactive and solutions-oriented approach.
  • Advanced Excel proficiency is required—including experience with dynamic modeling, scenario planning, index/match/lookups, pivot tables, and nested formulas.
  • Moderate SQL proficiency is required—you should be comfortable using existing data tables to access information. You’re comfortable navigating data tables, writing queries with joins, filters, and aggregations to independently explore questions and derive insight.
  • Strong financial and business acumen, with the ability to connect performance metrics to strategic outcomes.
  • Excellent written and verbal communication skills—able to influence across levels by simplifying the complex.
  • A continuous improvement mindset—always looking to automate, optimize, and challenge the status status quo.

#LI-remote

Why SurveyMonkey? We’re glad you asked

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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About The Company

At SurveyMonkey, we believe that every voice matters, and we’re on a mission to empower individuals and organizations to share their ideas, feedback, and insights. Our tools help millions worldwide make smarter decisions and create meaningful change. Join our innovative and diverse team, where creativity meets purpose, and every day offers a new opportunity to make an impact.

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