ServiceNow Administrator

Summary of Position

Lionsgate Canada s seeking a highly skilled and experienced ServiceNow Administrator to join our dynamic IT team. In this pivotal role, you will be responsible for the day-to-day administration, maintenance, and ongoing development of our ServiceNow platform. You will play a critical role in ensuring the stability, performance, and continuous improvement of our ITSM and other ServiceNow modules, directly impacting on our operational efficiency and user experience. In parallel, we are planning the migration of our existing ServiceNow instance, where you would use your skills and expertise to help guide the deployment.

Responsibilities

• Administer and maintain the ServiceNow platform, including but not limited to incident, problem, change, request, knowledge, and service catalog modules.
• Perform regular system maintenance, including upgrades, patches, and health checks, ensuring optimal performance and security.
• Manage user access, roles, and permissions within ServiceNow.
• Configure and maintain workflows, business rules, UI policies, client scripts, and other platform functionalities.
• Develop and implement custom applications, integrations, and reports as needed.
• Troubleshoot and resolve ServiceNow-related issues, providing technical support to end-users.
• Collaborate with stakeholders to gather requirements, design solutions, and implement new features and enhancements.
• Create and maintain detailed documentation for configurations, processes, and procedures.
• Monitor platform performance and identify areas for optimization and improvement.
• Stay current with ServiceNow releases, best practices, and new features, recommending adoption where beneficial.
• Participate in testing and quality assurance activities related to ServiceNow deployments.
• Provide training and guidance to end-users on ServiceNow functionalities.

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years' experience as a ServiceNow Administrator
• Proven experience as a ServiceNow Administrator, with a strong focus on building workflows and automations
• In-depth knowledge of ServiceNow platform capabilities, including workflow design, automation, and integration
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• ServiceNow Certifications – CSA, CAD and CIS
• Knowledge of ITIL processes and best practices.
• Proficiency in JavaScript, HTML, CSS, and AngularJS for customizing and extending the ServiceNow platform.
• Experience with REST and SOAP APIs for integrating ServiceNow with other systems.
• Knowledge of ITIL processes and best practices.
• Familiarity with ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog.
• Experience with ServiceNow Discovery and CMDB (Configuration Management Database).
• Understanding of LDAP, SSO, and Active Directory integrations with ServiceNow.
• Experience with ServiceNow reporting and performance analytics.

About Lionsgate Canada

Lionsgate Canada is a talent-driven leader in entertainment production and distribution, serving Canadian and global audiences with award-winning content and a massive film and television library. It has a rich legacy of producing high-quality Canadian content for the domestic market and audiences around the world. From global blockbusters to hidden gems, Lionsgate Canada also distributes fan-favourite content across a vast catalogue, including a diverse portfolio of Quebec films via Les Films Seville.

Our Benefits

• Taking care: competitive health and dental coverage plus dedicated Health Spending Account 
• Investment in your future: Group RRSP with employer match
• Grow: Tuition Reimbursement Program 
• Be inspired: regular film screenings and opportunity to get involved in industry events

EEO Statement

We are an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.