Associate Renewals Account Manager
Job Summary
Job Description
As an Associate Renewals Account Manager, you will focus on ensuring the successful renewal and retention of existing client contracts. You will demonstrate the value of Progress products to close more revenue and enable the adoption of solutions by up-selling and cross-selling. You will also serve as a trusted partner to enterprise customers, advising them on various questions and assisting them in addressing any challenges they may encounter. This role involves preparing quotes, managing pipelines, handling customer inquiries, and collaborating with various teams to ensure customer satisfaction. The position is hybrid with the office located in Rotterdam.
Must have:
- Proficiency in German and English
- Good command of Excel
- Results-driven with a customer-first mentality
- Strong communication skills
- Proven team player
Good to have:
- Background in contract renewals
- Relevant educational background
Perks:
- Employee Stock Purchase Plan Enrollment
- 24 vacation days annually
- Birthday day off
- Holiday entitlement increases with years of service
- Extra time off for service anniversaries
- Community service time off
- International Women’s Day – March 8 is an official holiday for all employees
- Group personal pension plan
- Income protection coverage
- Collective health insurance
- Hybrid working
- Meal and commuting allowance
- Bike lease scheme with tax benefits
- Company fitness program
7 skills required
Job Details
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewals Account Manager, Associate - German speaking and help us do what we do best: propelling business forward.
In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of some of our enterprise customers advising them on various questions and helping them tackle any challenges that they might have.
This is a hybrid position. Our office is in Rotterdam and is available to everyone who would like to work from the office, whether regularly or occasionally. The position is suitable only for candidates based in the Netherlands.
In this role, you will:
- Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
- Reconcile orders against contract parameters ensuring proper license configurations and pricing
- Prepare quotes and book orders of diverse complexity to ensure proper invoicing
- Manage pipeline by tracking all customer activity, from prospect to deal closure
- Maintain an updated sales forecast in SalesForce.com
- Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
- Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction
Your background:
- Proficiency in German and English; Other European language is a plus
- Good command of Excel with the ability to easily interpret mathematical information
- Results-driven, with a customer-first mentality and eager to learn
- Strong communication, consultative, and influencing skills
- Proven team player
- Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
- Strong attention to detail, following and improving processes
Additionally, it would be beneficial if you have:
- Background in contract renewals, sales operations, or account management within an enterprise environment
- Relevant educational background in technology, business, economics, or similar.
If this sounds like you and fits your experience and career goals, we’d be happy to chat.
Compensation:
- Employee Stock Purchase Plan Enrollment
Vacation, Family, and Health:
- 24 vacation days annually
- Birthday day off
- Holiday entitlement increases with years of service
- Extra time off for service anniversaries
- Community service time off
- International Women’s Day – March 8 is an official holiday for all employees
- Group personal pension plan
- Income protection coverage in case of long-term illness or reduced earning capacity
- Collective health insurance
- Hybrid working
- Meal and commuting allowance (public transport card or per-kilometer reimbursement)
- Bike lease scheme with tax benefits
- Company fitness program – access to gyms nationwide
#LI-NT1
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About The Company
Progress (Nasdaq: PRGS) empowers organizations to achieve transformational success in the face of disruptive change. Our software enables our customers to develop, deploy and manage responsible AI-powered applications and experiences with agility and ease. Customers get a trusted provider in
Progress, with the products, expertise and vision they need to succeed. Over 4 million developers and technologists at hundreds of thousands of enterprises depend on Progress. Learn more at www.progress.com.
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