About Us:
At Messa Sync, we’re more than just a logistics and operations company — we’re a team that values precision, accountability, and performance. With years of experience serving partners across industries, we deliver tailored warehouse and distribution solutions to keep businesses moving efficiently. Our mission is to support our clients' supply chains with dependable, scalable, and innovative services that drive results.
Job Description
We are seeking a dedicated and personable Customer Service Representative to join our team in Orlando, FL. The ideal candidate will be responsible for delivering outstanding customer support by responding to inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. This is a key role that contributes directly to our reputation for dependable and high-quality service.
Responsibilities
Respond promptly and professionally to incoming customer inquiries via phone and email
Provide accurate information regarding products, services, and policies
Resolve customer issues or complaints in a timely and effective manner
Maintain detailed records of customer interactions using our internal systems
Collaborate with team members to improve customer service processes
Follow up with customers to ensure satisfaction and issue resolution
Qualifications
High school diploma or equivalent; associate or bachelor's degree is a plus
Proven experience in a customer service role preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and stay organized in a fast-paced environment
Proficiency in Microsoft Office and general computer literacy
Benefits
Competitive salary ranging from $43,000 to $49,000 annually
Growth opportunities within the company
Supportive and collaborative work environment
Paid time off and holidays
Comprehensive training and professional development
Health and wellness benefits