Customer Service Representative

2 Hours ago • All levels • Customer Service • $43,000 PA - $49,000 PA

Job Summary

Job Description

Messa Sync is seeking a dedicated and personable Customer Service Representative in Orlando, FL. The role involves delivering outstanding customer support by responding to inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. Responsibilities include responding promptly to customer inquiries via phone and email, providing accurate information on products and services, resolving customer complaints, maintaining detailed records of interactions, collaborating with team members to improve processes, and following up with customers to ensure satisfaction.
Must have:
  • Excellent communication skills
  • Strong problem-solving abilities
  • Proficiency in Microsoft Office
  • Respond to customer inquiries
  • Resolve customer issues
Good to have:
  • Associate or bachelor's degree
  • Proven customer service experience
  • Attention to detail
  • Ability to multitask
  • Stay organized in a fast-paced environment
Perks:
  • Competitive salary
  • Growth opportunities
  • Supportive work environment
  • Paid time off and holidays
  • Comprehensive training
  • Health and wellness benefits

Job Details

Company Description

About Us:
At Messa Sync, we’re more than just a logistics and operations company — we’re a team that values precision, accountability, and performance. With years of experience serving partners across industries, we deliver tailored warehouse and distribution solutions to keep businesses moving efficiently. Our mission is to support our clients' supply chains with dependable, scalable, and innovative services that drive results.

Job Description

Job Description
We are seeking a dedicated and personable Customer Service Representative to join our team in Orlando, FL. The ideal candidate will be responsible for delivering outstanding customer support by responding to inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. This is a key role that contributes directly to our reputation for dependable and high-quality service.

Responsibilities

  • Respond promptly and professionally to incoming customer inquiries via phone and email

  • Provide accurate information regarding products, services, and policies

  • Resolve customer issues or complaints in a timely and effective manner

  • Maintain detailed records of customer interactions using our internal systems

  • Collaborate with team members to improve customer service processes

  • Follow up with customers to ensure satisfaction and issue resolution

 

Qualifications

Qualifications

  • High school diploma or equivalent; associate or bachelor's degree is a plus

  • Proven experience in a customer service role preferred

  • Excellent communication and interpersonal skills

  • Strong problem-solving abilities and attention to detail

  • Ability to multitask and stay organized in a fast-paced environment

  • Proficiency in Microsoft Office and general computer literacy

 

Additional Information

Benefits

  • Competitive salary ranging from $43,000 to $49,000 annually

  • Growth opportunities within the company

  • Supportive and collaborative work environment

  • Paid time off and holidays

  • Comprehensive training and professional development

  • Health and wellness benefits

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