Customer Success Engineer

5 Months ago • 2-2 Years

About the job

Summary_{By Outscal}

Kaedim, an AI technology company, seeks its first Customer Success Engineer to manage customer onboarding, adoption, and upselling. Ideal candidates will have at least 2 years of B2B SaaS experience, strong customer-centricity, and excellent communication skills.

Kaedim is a cutting-edge AI technology company specializing in developing Machine Learning algorithms for transforming 2D images into digital 3D models. Our primary focus is serving game developers, offering big speedups in their 3D asset production pipelines.
We’re seeking our first Customer Success Manager to lead our post-sales customer efforts. This person will be the main point of contact for customers with a focus on setting up and iterating on customer onboarding, adoption, and upselling processes. We’re particularly seeking candidates who are passionate about customer experience and who are excited to think strategically while building from the ground up.

Responsibilities

Build and develop relationships with Kaedim’s customer base – being the main point of contact for customers during and post onboarding
Define holistic strategies for Kaedim’s customer success efforts - including onboarding, adoption, upselling, and support
Provide support to customers when needed, helping triage and reroute more technical issues to the engineering team
Understand customer pain points and broader goals, be the voice of the customer by providing feedback to the team -Detect customer usage and determine best paths for upsell and re-engagement efforts -Communicate product updates to customers

Qualifications

At least 2 years of experience in a Customer Success role within a B2B SaaS environment
Experience building out sales or customer-focused processes from scratch
Customer-driven mindset
Excellent collaboration skills, including the ability to work in a fast-paced environment with cross-functional teams
Ability to work autonomously with minimal guidance and manage multiple projects simultaneously
Strong communication skills, capable of justifying decisions, proposing new ideas and explaining solutions to the rest of the team
Eager to be involved with both AI and product development
Nice to haves
Experience with gamedev pipelines, 3D modeling, or a design-focused background is a plus

$70.0K - $150.0K/yr (Outscal est.)

$110.0K/yr avg.

San Francisco, California, United States

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About The Company

Kaedim

13 Active Jobs

However, there is a big problem. Although demand is big and rising, supply is limited and highly manual. This is because digital 3D asset creation is a labour-intensive, time-consuming process. 3D artists are highly skilled people who spend years learning the steep learning curve software that allows them to create 3D content.

This is the problem we have set out to solve.

We are building ML algorithms that turn 2D images, art and sketches into 3D models and we are focused on the applications of the technology for games and e-commerce. We are also building a web app that our customers use to track all their content creation, as well as an API.