Event Operations Executive

Role: Event Operations Executive (Candidate Experience)

Location: Kuala Lumpur, Malaysia

Job type: Full time, permanent – hybrid

This position offers a hybrid work model, allowing flexibility between working from home and our office. 

Typically, employees are expected to work 2 days in the office per week.

Why QS?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

As an Event Operations Executive, this is what you’ll be doing:

QS Student Recruitment events attract over 150000 registrations a year over 250 events.

As we continue to grow, we’re looking for an Event Operations Executive (Candidate Experience) to help ensure our events consistently meet the evolving and diverse needs of globally mobile candidates.

Role responsibilities

• Lead the development and delivery of in-event content, ensuring that all materials align with QS’s strategic initiatives and values, providing a best-in-class experience for candidates and clients.
• Take an innovative approach to candidate experience, collaborating with marketing to decide on themes that resonate with the target audience
• Suggest new event formats, ensuring they meet the diverse needs of clients and candidates while maintaining high standards.
• Review candidate event feedback and make suggestions for improvements
• Coordinate event content operations, including assisting with creation, maintenance, and process adherence, while liaising with internal QS systems and teams.
• Create effective content which resonates with attendees and helps to attract high quality, engaged candidates
• Maximise the integration with other online student support resources helping to lock candidates in to the full student lifecycle designed to manage them to enrolment
• Ensure the efficient and professional management of speakers, workshop providers, and panellists, enhancing the quality of event delivery.
• Deliver successful events on-site, ensuring seamless execution and high participant satisfaction.
• Participate and embody a “test and learn” culture, contributing ideas for innovation and continual improvement of QS event offerings.
• Execute additional duties as necessary to enhance the operational efficiency and success of QS Student Recruitment Events.
• Any other duties that fall within the scope and purpose of the role.
  

Key skills and experience

Essential

• Evidence of providing an outstanding service to key stakeholders 
• Process oriented and an ability to work within systems 
• Managing complex logistics and operations for at scale events/activities 
• Understanding of feedback, how to interpret and act on it and attention to detail 
• Well presented, exceptional written and verbal communication skills 
• Exceptional organisational and planning skills with the ability to work across multiple events concurrently 
• Experience of delivering events across multiple different timezones, countries and cultures 
• Fluent in English
• Ability and willingness to travel internationally and away from the KL office for a minimum of two weeks at a time. 

Desirable

• Experience of creating inspirational and motivational content

So, who are we and what do we do?

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

We take investing in our people very seriously.

As standard you will have:

·       Competitive base salary

·       Access to an annual bonus scheme (for qualifying roles only)

·       20 days annual leave, plus public holidays

·       Generous maternity and paternity leave

·       Access to an Employee Assistance Programme (EAP) and MiCare health

·       A vibrant social environment and multicultural and multinational culture

But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

·       Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation

·       A focus on welfare which is led by our global wellness team, with mental health first aiders globally

·       Access to a variety of diversity and inclusion initiatives and groups

·       Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event

·       Support for volunteering and study leave 

·       Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips

·       Options to join our outstanding global Mentorship programme    

·       Brand new breakout and relaxing spaces in office

Like what you’ve heard? Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. 

Please keep an eye on your spam / junk email folder for correspondence from BambooHR