Outscal Logooutscal logo

Field Service Lead

16 Hours ago • All levels • Administrative

Job Summary

Job Description

The Field Service Lead position at AGS requires a blend of administrative support and project management skills. Responsibilities include assisting the Regional Service Manager, technician scheduling, managing critical work order projects, performing audits of technician activity, coordinating local projects, ensuring proper install processes, allocating technician time, interacting with compliance officials, overseeing casino paperwork, maintaining published assets, conducting site surveys, and liaising with IAA. The role demands knowledge of AGS products, experience with installations/removals, report completion, excellent customer service, mechanical aptitude, understanding of company appearance standards, and familiarity with customer policies and procedures. The position requires flexibility, including evenings, weekends, and holidays.
Must have:
  • Administrative skills
  • Project management skills
  • Technician scheduling
  • Gaming experience preferred
  • High school diploma or GED
  • Excellent customer service
  • Mechanical aptitude
  • Teamwork and leadership
Good to have:
  • Technical certifications
  • Knowledge of progressive controllers
  • Understanding of AC/DC electronics
  • Networking knowledge (CAT5, fiber)

Job Details

Job Description

Job Overview
The Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regard to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.
Responsibilities
  • Has administrative responsibility within company systems such as Alliance back-office and Business Central (aka: BC)
  • Performs routine audits of technician service activity in company’s service ticket system.
  • Coordinates and supervises local projects for all customer work orders.
  • Responsible to ensure install process is followed from pre-install to post-install
  • Allocates time blocks and activity assignments for technicians (where applicable) for scheduled tasks such as PM, installation assistance and administrative duties.
  • Interacts with local Compliance officials and ensures local technicians observe all facility protocols.
  • Oversees local casino paperwork necessary to complete work orders
  • Supervises the real-time maintenance of published assets in each facility
  • Within Alliance, audits accuracy of asset database and creates corrective action plan to improve as necessary.
  • Conducts and compiles site surveys
  • Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements.
  • Some working knowledge of all products AGS offers.
  • May participate in installing or removal of old machines.
  • Completes all reports and paperwork in a timely manner
  • Must demonstrate excellent customer service skills Mechanically inclined; able to use hand tools
  • Thorough understanding of Company appearance standards for assets
  • Must have a good working knowledge of customer's policies and procedures prior to performing work orders.
  • Works as a team player/leader/motivator
  • Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
  • Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment
 
Skills/Requirements 
  • Prior gaming experience preferred.
  • High School diploma or GED required.
  • Basic project management skills
  • Requirement to obtain licensing approval by tribal and/or state gaming regulators
  • Technical certification(s) relating to work on computers and PCs desirable
  • On occasion, may need to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
  • Experience with large installs/removals/theme changes
  • Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays.
  • Knowledge of Microsoft Office suite (Word, Excel, Project, etc.)
  • Some knowledge of working with progressive controllers, servers, and other networking devices
  • Knowledge of the difference between Class II and Class III
  • Basic understanding of AC/DC electronics
  • Highly developed problem-solving skills.
  • Understands networking with CAT5 and fiber
  • High proficiency in multi-platform installs/upgrades/theme changes
 
Note: All offers are contingent upon successful completion of a background check and drug screen and Human Performance Evaluation (HPE).
 
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. 
 
AGS is an equal opportunity employer. 

Similar Jobs

Mattel  Inc  - Associate Manufacturing Engineer

Mattel Inc

West Java, Indonesia (On-Site)
3 Months ago
Logitech - Anaplan model builder

Logitech

Chennai, Tamil Nadu, India (Hybrid)
4 Months ago
Nintendo - Forecast & Strategic Planning Analyst

Nintendo

Redmond, Washington, United States (Hybrid)
2 Days ago
DraftKings - Customer Experience Associate

DraftKings

Las Vegas, Nevada, United States (On-Site)
1 Month ago
The Walt Disney Company - ABC Owned TV Stations Data Analytics Intern

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Days ago
Klüber Lubrication - Vulnerability Analyst (F/M/D)

Klüber Lubrication

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Milk Visual Effects - Executive Assistant / Studio Manager

Milk Visual Effects

(On-Site)
3 Months ago
Goodbye Kansas Studios - Office Coordinator

Goodbye Kansas Studios

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Artists Animation Studio - Technical Lead / Support Technician

Artists Animation Studio

Kelowna, British Columbia, Canada (Hybrid)
8 Months ago
ION - Technical Support Analyst, Jersey City - 9781

ION

Jersey City, New Jersey, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ubisoft - Group Strategic Planning Senior Analyst

Ubisoft

Saint-Mandé, Île-de-France, France (On-Site)
1 Month ago
Evolution - Payroll Specialist

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
8 Months ago
Codeninja - Pre-Sales Associate

Codeninja

Punjab, Pakistan (Hybrid)
1 Week ago
Sphere Entertainment Co - Box Office Supervisor (Full-Time)

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
4 Months ago
Every matrix - Management Analyst

Every matrix

(Hybrid)
3 Months ago
PwC - VAT Compliance Specialist

PwC

Nicosia, Nicosia, Cyprus (On-Site)
2 Months ago
PwC - Investment Banking Associate - IRDA Advisory

PwC

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
NXP - Internship: Manufacturing Quality Engineer

NXP

Nijmegen, Gelderland, Netherlands (On-Site)
6 Months ago
Assystems - Sr. Structural Engineer

Assystems

Al Khobar, Eastern Province, Saudi Arabia (On-Site)
5 Months ago
The Pokemon Company International - Associate Product Marketing Manager - Bilingual (Japanese/English)

The Pokemon Company International

Bellevue, Washington, United States (Hybrid)
6 Days ago

Get notifed when new similar jobs are uploaded

Jobs in Alabama, United States

Mythical Games - Senior Game Product Manager

Mythical Games

United States (Remote)
1 Week ago
ByteDance - Content Strategy Operations - Lemon8

ByteDance

Los Angeles, California, United States (On-Site)
2 Days ago
ByteDance - Software Engineer, SRE - Platform Services

ByteDance

Seattle, Washington, United States (On-Site)
1 Day ago
ByteDance - Tech Lead - Data Tech Infrastructure- San Jose

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
ION - Technical Consultant - Endur

ION

Houston, Texas, United States (On-Site)
5 Months ago
ByteDance - Research Scientist Graduate (Foundation Model, Vision and Language) - 2025 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
Rockstar Games - Associate Director: Software Engineering

Rockstar Games

New York, New York, United States (On-Site)
2 Months ago
Nintendo - CONTRACT - Email Marketing Coordinator

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
Nintendo - CONTRACT - Localization Specialist (Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
PlayStation Global - Senior Procedural Technical Artist

PlayStation Global

Los Angeles, California, United States (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Trek - IT Procurement Analyst - Level I

Trek

Haryana, India (On-Site)
1 Month ago
Bally's Interactive - Marketing Representative

Bally's Interactive

Black Hawk, Colorado, United States (On-Site)
1 Month ago
Playtech - Database Developer

Playtech

Sofia, Sofia City Province, Bulgaria (On-Site)
5 Months ago
Trek - Service Advisor

Trek

Boulder, Colorado, United States (On-Site)
1 Month ago
Luxoft - Murex Front Office Developer

Luxoft

Hyderabad, Telangana, India (On-Site)
4 Months ago
Frontier Developments - IT Support Engineer

Frontier Developments

Cambridge, England, United Kingdom (Hybrid)
5 Months ago
Highspot - Salesforce Technical Lead

Highspot

Hyderabad, Telangana, India (Hybrid)
5 Months ago
Intrepid Studios,  Inc  - Helpdesk Support Technician

Intrepid Studios, Inc

San Diego, California, United States (On-Site)
7 Months ago
Next Level Business Services - Mule Admin

Next Level Business Services

Thousand Oaks, California, United States (On-Site)
4 Months ago
NVIDIA - Senior Systems Software Engineer, Data Center - CUDA

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.


Georgia (On-Site)

Davis, Oklahoma, United States (On-Site)

Michigan, United States (On-Site)

Alabama, United States (On-Site)

Oklahoma City, Oklahoma, United States (On-Site)

Oklahoma, United States (On-Site)

United States (On-Site)

Brighton And Hove, England, United Kingdom (Remote)

View All Jobs

Get notified when new jobs are added by AGS - American Gaming Systems

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug