Inside Sales Representative

Marucci Sports, a wholly owned subsidiary of Fox Factory, was founded by two former MLB players and their athletic trainer who began handcrafting bats for some of the best players in the game from their garage in 2004. Fast forward to today, that dedication to quality and understanding of players’ needs has turned Marucci into an All-American success story, the number one bat preferred by players and The Official Bat of Major League Baseball (MLB).

Position Summary:

The Inside Sales Representative is responsible for driving sales by understanding customer needs, promoting relevant products and services, and maintaining strong customer relationships. This role involves a blend of direct sales, account management, and customer service, contributing to both new customer acquisition and the satisfaction of existing clients. You will also collaborate with internal teams and keep management informed of sales activities and results.

Position Responsibilities:

• Sales and Customer Engagement:
  • Engage with customers and leads through various channels to understand their product or service requirements.
  • Identify customer needs and recommend suitable products and services to meet those needs.
  • Service existing accounts, secure orders, and establish new accounts through strategic outreach and planning.
  • Maintain communication with current and past customers, informing them of new offerings, service updates, and relevant enhancements.
  • Submit accurate orders based on price lists and product information.
  • Keep management informed through regular activity and results reports (e.g., daily call logs, weekly work plans, monthly/annual analyses).
• Customer Relationship Management and Support:
  • Ensure high levels of customer satisfaction through proactive communication and effective relationship management.
  • Address and resolve customer complaints by investigating issues, developing solutions, preparing reports, and making recommendations.
  • Interact with customers via telephone, email, or online chat to provide comprehensive support and information about products or services.
  • Handle customer inquiries and complaints, escalating complex issues as necessary.
• Inside Sales and Business Development:
  • Proactively identify and initiate contact with potential new customers.
  • Collaborate with field sales team members to understand customer needs and identify sales opportunities.
  • Offer tailored discounts, promotions, and account management services to enhance customer satisfaction and loyalty.
  • Present relevant product information aligned with customer needs to achieve sales targets.
  • Maintain accurate records of sales activities and customer interactions by updating the system daily.
  • Participate in sales meetings to align with team goals and strategies.
  • Cultivate strong customer connections, including potential field visits to strengthen relationships and assess unique needs.
  • Collaborate with cross-functional teams on larger sales initiatives as required.

Specific Knowledge, Skills or Abilities Required:

• Interpersonal skills.
• Customer Service skills.
• Effective time management and ability to meet deadlines in a fast-paced environment.
• Organizational skills and attention to detail.
• Must be capable of managing multiple priorities and projects simultaneously, with sometimes competing objectives.
• Strong problem-solving skills.
• Self-motivated and proactive in driving sales initiatives.

Position Qualifications:

• Education: High school diploma or equivalent required.

• Experience: Related experience preferred.

Work Environment and Physical Requirements:

• Frequent Travel is required.
• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.