IT Support Specialist

About Us

What we are looking for:

To support our mission, we are seeking a talented and highly motivated IT Support Specialist to join our team. In this role, you will provide technical assistance to end-users, resolve hardware and software issues, and ensure the efficient operation of IT systems. You’ll be a key player in maintaining and troubleshooting our IT infrastructure, supporting the onboarding of new employees, and helping to implement new technologies all while delivering exceptional service to our internal users.

You will work in an international environment to achieve common goals and objectives. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.

• Provide first-level IT support for all employees and contractors across relevant IT topics
• Record, categorize, and prioritize service requests via our ticketing system
• Install, configure, and maintain laptops, desktops, mobile devices, and printers; maintain accurate hardware inventory
• Set up IT equipment for new employees, create user accounts, and deliver technical onboarding
• Collaborate on and contribute to IT projects and continually improve existing IT solutions

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal  
• Easy to work with
• Sense of urgency
• Strong problem-solving skills with a logical, detail-oriented, and proactive approach
• Proven ability to manage multiple tasks in a fast-paced environment
• Completed IT-related training or initial professional experience in an IT support role
• Solid knowledge of Microsoft Windows and the Office Suite
• Customer-focused mindset with a passion for providing high-quality support
• Excellent verbal and written communication skills in English

Preferred Skills and Experience:

• Experience supporting and troubleshooting Windows 10 and 11
• Familiarity with Linux, macOS, and mobile device support
• Basic understanding of Microsoft Cloud (Entra) and On-Premise (Active Directory) technologies
• Knowledge of virtualization technologies
• Basic knowledge of endpoint management and remote access solutions.

What we offer:

• Flexible working hours
• Potential for personal and professional development
• A fun, creative and supportive team
• Be part of a fast growing company with a lot of opportunity for advancement

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Partner.