Junior IT Helpdesk Specialist

2 Months ago • 1-2 Years • IT & Infrastructure

Job Summary

Job Description

As a Junior IT Helpdesk Specialist at Techland, you'll provide technical support for software, hardware, and networks, troubleshoot issues, install and configure software, manage databases, ensure system security, and support remote employees. Responsibilities include monitoring IT infrastructure, diagnosing network problems, identifying security threats, and training employees on company software and hardware. You'll work in a dynamic environment supporting a large team of game developers and need excellent communication and problem-solving skills.
Must have:
  • Technical support (software, hardware, networks)
  • IT infrastructure monitoring and maintenance
  • Software installation and configuration
  • Network troubleshooting
  • Database management and security
  • Excellent communication and collaboration skills
  • Good command of English
  • Problem-solving skills and initiative
Good to have:
  • Experience in game-related commercial projects
Perks:
  • Dedicated Buddy
  • Private medical care
  • Life insurance
  • Pro-health campaigns
  • Gifts
  • Flexible working hours
  • No dress code
  • HR Business Partner support
  • Development budget
  • Training days
  • Career paths
  • Internal/external training
  • Language classes
  • Chillout zones
  • Equipped kitchen
  • Gym (Wrocław)
  • Free car park (Warsaw)

Job Details

Company Description

Techland is one of the biggest video game companies in Poland, with over 30 years of experience in the gaming industry. From our studios in Wrocław and Warsaw, we’ve built an international team of more than 500 talented professionals, all dedicated to pushing the boundaries of game development.

We’re known for creating iconic franchises like Call of Juarez and the zombie genre-defining Dying Light, which has been played by over 45 million players worldwide. With a focus on open-world action, storytelling, and community engagement, we’re committed to delivering unforgettable experiences to our players.

We’re constantly striving to improve, innovate, and take on new challenges. With ambitious plans for the future, we’re looking for passionate people to be part of this exciting journey.

Job Description

Your daily tasks:

  • Technical Support – Providing assistance in resolving technical issues related to software, hardware, and computer networks.
  • IT Infrastructure Management – Monitoring and maintaining the company’s IT hardware and software.
  • Software Installation and Configuration – Assisting users with the installation and configuration of software on their devices.
  • Network Troubleshooting – Diagnosing and resolving network-related problems, such as internet connectivity issues or wireless network disruptions.
  • Database Management – Monitoring and ensuring the integrity and security of company databases.
  • Security Troubleshooting – Identifying and mitigating security threats related to company systems and data.
  • Support for remote employees – Assisting remote employees with the setup and maintenance of their hardware and software to ensure smooth remote work.
  • User Training and Support – Providing training for employees on how to use company software and hardware effectively.

Qualifications

  • Passion for video games.
  • Proactivity and initiative to solve problems without waiting for detailed instructions.
  • Flexibility and adaptability to change.
  • Determination and persistence when facing obstacles.
  • Eagerness to learn and improve continuously within our tools, techniques, and industry practices.
  • Very good communication and collaboration skills.
  • Good command of English.

Nice to have:

  • Experience in commercial projects related to games.

Additional Information

What we can offer:

  • A dedicated Buddy who will support you in your daily tasks.
  • A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
  • An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
  • Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
  • State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Warsaw limited amount of space).

Similar Jobs

Canonical - Desktop and Embedded Linux Field Engineer

Canonical

Beijing, China (On-Site)
1 Month ago
caliogo - Salesforce Administrator

caliogo

Hyderabad, Telangana, India (On-Site)
1 Month ago
hogarth - Software Development Engineer in Test

hogarth

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Ubisoft - Machine Learning Programmer (Character & Animation)

Ubisoft

Montreal, Quebec, Canada (On-Site)
2 Months ago
Tesla - Sales Advisor

Tesla

Dublin, County Dublin, Ireland (On-Site)
4 Months ago
plana technologies - Senior IT Identity Specialist

plana technologies

Tlalnepantla De Baz, State Of Mexico, Mexico (Remote)
1 Day ago
Kojima - IT Support Engineer

Kojima

Tokyo, Japan (On-Site)
2 Months ago
CD PROJEKT RED - IT Asset Management Specialist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Marsh McLennan - IT Risk Management Specialist

Marsh McLennan

Cluj-Napoca, Cluj County, Romania (Hybrid)
1 Month ago
Philips - IT Strategy & Project Management

Philips

Shanghai, China (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Bondex - 3D Stylized Environment Artist

Bondex

Dubai, Dubai, United Arab Emirates (Remote)
10 Months ago
Poppulo - Implementation Specialist

Poppulo

Bengaluru, Karnataka, India (Hybrid)
1 Day ago
Hasbro - Key Account Specialist

Hasbro

Valencia, Valencian Community, Spain (On-Site)
3 Weeks ago
Ion - Senior Technical Support Analyst, Jersey City - 7537

Ion

Jersey City, New Jersey, United States (On-Site)
8 Months ago
Netflix - Sr. Campaign Management Specialist

Netflix

Los Angeles, California, United States (On-Site)
2 Months ago
bytedance - Senior Software Engineer, Multi Cloud CDN

bytedance

San Jose, California, United States (On-Site)
2 Months ago
Sperasoft - Senior 3D Character Artist (sci-fi)

Sperasoft

Yerevan, Yerevan, Armenia (On-Site)
2 Months ago
bytedance - Growth Strategy Product Manager - Global Payment

bytedance

Singapore (On-Site)
5 Months ago
Room 8 Group - Gameplay Engineering Director

Room 8 Group

(Remote)
1 Month ago
Trellix - Enterprise Account Manager

Trellix

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Wrocław, Lower Silesian Voivodeship, Poland

luxsoft - Regular Build System Engineer w/ DevOps on Linux

luxsoft

Poland (Remote)
3 Weeks ago
extreme network - Virtual Partner Account Manager

extreme network

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Reality Games - Game Designer

Reality Games

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
7 Months ago
GT HQ - Full-stack Engineer (Python + React.js)

GT HQ

Poland (Remote)
3 Months ago
SoftSwiss - Ruby on Rails Developer

SoftSwiss

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
virtous games - Senior Technical Artist

virtous games

Poland (Remote)
1 Week ago
Simcorp - Developer - Operations and Portfolio Analytics

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Keywords Studios - Administration Team - Student Traineeship

Keywords Studios

Silesian Voivodeship, Poland (On-Site)
3 Months ago
Playtika - R&D Team Leader

Playtika

Poland (Hybrid)
5 Months ago
Evoplay games - Junior QA Engineer

Evoplay games

Poland (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

IT & Infrastructure Jobs

PwC - Experienced Consultant in Risk Management, Compliance and IT Audit

PwC

Nantes, Pays De La Loire, France (On-Site)
3 Weeks ago
Coupa - IT Support Specialist

Coupa

Bogota, Colombia (Hybrid)
1 Month ago
Philips - Student Employee (m/f/d) – Medical Technology, IT & Project Support

Philips

Kassel, Hessen, Germany (On-Site)
1 Month ago
ClearPoint Recruitment - IT Support Engineer

ClearPoint Recruitment

Newton Aycliffe, England, United Kingdom (On-Site)
5 Years ago
Tesla - Software Developer, IT Application

Tesla

Barcelona, Catalonia, Spain (On-Site)
4 Months ago
plarium - IT Application Specialist

plarium

Lviv, Lviv Oblast, Ukraine (Hybrid)
3 Weeks ago
CD PROJEKT RED - IT Asset Management Specialist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Insignia consultancy services - IT Sales Executive CUM Recruitment

Insignia consultancy services

(Remote)
10 Months ago
Aristocrat - IT Service Delivery Manager

Aristocrat

London, England, United Kingdom (On-Site)
1 Month ago
Western Digital - IT Development Intern

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Warsaw, Masovian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Lower Silesian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

View All Jobs

Get notified when new jobs are added by Techland

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug