Lead Research Engineer - Applied AI

1 Month ago • 5-10 Years • Research Development

Job Summary

Job Description

As a Lead Applied AI Researcher at Level AI, you will be at the forefront of developing intelligent, decision-making agents to revolutionize customer experience. Your primary responsibilities will include designing and building agentic systems, applying reinforcement learning techniques, and fine-tuning large language models for various applications, such as dialog management and real-time analysis of customer interactions. You will lead rapid prototyping, collaborate with cross-functional teams, and integrate cutting-edge research into production. This role offers the opportunity to work on the frontier of LLM + agentic system research and contribute to the long-term AI strategy of the company. You will be collaborating with a world-class team in a high-growth Series C startup.
Must have:
  • Experience in CS, Machine Learning, or a related field.
  • 5 - 10+ years in applied AI roles.
  • Expertise in Reinforcement Learning (e.g., PPO, GRPO)
  • Experience in Agentic systems (planning, memory, autonomy)
  • Experience in LLM fine-tuning (PEFT, LoRA, RLHF)
  • Proficiency with PyTorch, Hugging Face, Ray RLlib, or similar libraries.
  • Experience shipping research to production in high-stakes environments.
Good to have:
  • Experience with dialog agents
  • Experience with retrieval-augmented generation (RAG)
  • Experience with multi-agent collaboration frameworks
  • Background in building or scaling tool-using agents in enterprise contexts.

Job Details

About Level AILevel AI is revolutionizing customer experience by transforming contact centers into strategic assets through state-of-the-art AI. Our platform leverages LLMs and real-time intelligence to understand complex customer interactions and drive better business outcomes.

Role Overview - We’re looking for a hands-on and visionary Lead Applied AI Researcher to spearhead cutting-edge advancements in agentic AI systems. This role will focus on building intelligent, decision-making agents powered by reinforcement learning, LLM fine-tuning, and multi-agent frameworks to enhance our AI-native CX platform.

Key Responsibilities

    • Design and build agentic systems that operate autonomously across multi-step tasks.
    • Apply and adapt reinforcement learning (RL) techniques to real-world interaction and decision-making problems.
    • Fine-tune and optimize large language models (LLMs) for dialog management, summarization, and real-time analysis of customer interactions.
    • Lead rapid prototyping and applied research on intelligent agent behavior, planning, and memory across various domains.
    • Collaborate closely with engineering, product, and data teams to bring research into production at scale.
    • Stay current with advancements in open-source LLMs, RL frameworks, and cognitive architectures, integrating them when relevant.
    • Publish internal whitepapers and influence long-term AI strategy at Level AI.

Qualifications

    • Experience in CS, Machine Learning, or a related field.
    • 5 - 10+ years in applied AI roles with proven contributions to LLM, RL, or agentic research.
    • Experience expertise in:
    • Reinforcement Learning (e.g., PPO, GRPO)
    • Agentic systems (planning, memory, autonomy)
    • LLM fine-tuning (PEFT, LoRA, RLHF)
    • Proficiency with PyTorch, Hugging Face, Ray RLlib, or similar libraries.
    • Experience shipping research to production in high-stakes environments.
    • Strong publication record or open-source contributions a plus.
    • BonusExperience with dialog agents, retrieval-augmented generation (RAG), or multi-agent collaboration frameworks.
    • Background in building or scaling tool-using agents in enterprise contexts.
Why Join Us? Work at the frontier of LLM + agentic system research applied to real business problems.
Collaborate with a world-class team in a high-growth, Series C startup.
Competitive salary, equity, and benefits.

Similar Jobs

undefined - Executive Producer

(Remote)
6 Months ago
Philips - Senior Program Manager

Philips

Pune, Maharashtra, India (On-Site)
1 Month ago
AeroSpike - Principal HR Business Partner

AeroSpike

Mountain View, California, United States (Hybrid)
4 Weeks ago
Valeo - Electronic Engineer

Valeo

Querétaro, Mexico (On-Site)
2 Months ago
undefined - Customer Support Specialist

Bucharest, Bucharest, Romania (Hybrid)
1 Week ago
Apple - Senior ML Engineer - Generative AI, Siri Agent Modeling

Apple

Sunnyvale, California, United States (On-Site)
1 Month ago
bytedance - Machine Learning Researcher (Reasoning Agent) Intern - 2025 Start

bytedance

Singapore (On-Site)
8 Months ago
Bally's Interactive - AI Engineer - R&D

Bally's Interactive

Manchester, England, United Kingdom (On-Site)
1 Month ago
Scanline VFX - Research Scientist

Scanline VFX

Los Angeles, California, United States (Hybrid)
7 Months ago
bytedance - Research Scientist, Infrastructure System Lab

bytedance

Seattle, Washington, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

AECOM - Safety Service Patroller

AECOM

Fairfax, Virginia, United States (On-Site)
2 Weeks ago
Rhino Entertainment Group - Senior Technical Project Manager

Rhino Entertainment Group

Sliema, Malta (Hybrid)
1 Month ago
Ghost Punch - Unreal Engine Developer (Remote)

Ghost Punch

Fort Lauderdale, Florida, United States (Remote)
1 Year ago
CD PROJEKT RED - Cybersecurity Specialist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Scanline VFX - Generalist (Lighting Focus)

Scanline VFX

Munich, Bavaria, Germany (Hybrid)
5 Months ago
Make - Senior Data Engineer

Make

Prague, Prague, Czechia (On-Site)
2 Months ago
PwC - Senior Associate_Power BI/Tableau_Data &Analytics_Advisory_PAN India

PwC

Kolkata, West Bengal, India (On-Site)
9 Months ago
Wrike - GTM Onboarding Program Manager

Wrike

Nicosia, Nicosia, Cyprus (Hybrid)
1 Month ago
Onward Search - Senior Recruiter – In-house/Tech Creative

Onward Search

Santa Monica, California, United States (Hybrid)
4 Months ago
Haleon - Cluster Expert Manager

Haleon

Budapest, Hungary (Hybrid)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in California, United States

Everyday Health Group - Principal Software Engineer, Android

Everyday Health Group

Boston, Massachusetts, United States (Remote)
3 Months ago
Infosys - Senior Java Full stack developer

Infosys

Hartford, Connecticut, United States (On-Site)
1 Month ago
Penn Interactive - SecOps Analyst

Penn Interactive

Philadelphia, Pennsylvania, United States (Remote)
2 Weeks ago
Penrose studios - Blockchain Engineer

Penrose studios

San Francisco, California, United States (On-Site)
4 Years ago
Flow - Enterprise Account Manager

Flow

Miami, Florida, United States (On-Site)
3 Weeks ago
Adyen - Senior Software Engineer (Android)

Adyen

Chicago, Illinois, United States (On-Site)
1 Month ago
hogarth - Product Graphics Designer

hogarth

Sunnyvale, California, United States (Hybrid)
1 Month ago
Glean - Designated Technical Support Engineer

Glean

United States (Remote)
5 Months ago
Apple - Maps and Business Connect Partnerships

Apple

Cupertino, California, United States (On-Site)
4 Weeks ago
Fox Factory - Manager, Chassis Inventory

Fox Factory

Trussville, Alabama, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Research Development Jobs

bytedance - Tech Lead - IaaS AI Infra- Seattle

bytedance

Seattle, Washington, United States (On-Site)
8 Months ago
Ansys - R&D Verification Engineer II

Ansys

Chalandri, Greece (On-Site)
1 Month ago
NVIDIA - Senior Computer Architect - Deep Learning

NVIDIA

Santa Clara, California, United States (On-Site)
5 Months ago
Illumina - ML/Software Engineer 1 - MLOps

Illumina

Singapore, Singapore (On-Site)
1 Month ago
Amazon games  - Senior Software Developer, Amazon Games AI

Amazon games

San Diego, California, United States (On-Site)
6 Months ago
Monolith - Analyst, DTC Research

Monolith

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago
KOJIMA PRODUCTIONS - AI Programmer

KOJIMA PRODUCTIONS

Tokyo, Japan (On-Site)
7 Months ago
Springer Group - Policy Research Intern

Springer Group

Beijing, China (On-Site)
1 Month ago
Archipelago - Senior Machine Learning Engineer

Archipelago

Noida, Uttar Pradesh, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Mountain View, California, United States (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

Mountain View, California, United States (Hybrid)

California, United States (Hybrid)

Noida, Uttar Pradesh, India (Hybrid)

California, United States (Hybrid)

Mountain View, California, United States (Hybrid)

Mountain View, California, United States (On-Site)

California, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by level ai

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug