Manager, Account Management

Job Description:

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding, valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100, Alation helps organisations realise value from data and AI initiatives.

Alation has been recognised in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Alation is looking for a leader to coach, develop, and manage our growing Account Manager and Renewal Manager team! This individual will guide the team as they build relationships with existing clients, improve adoption, as well as identify and develop strategies to grow their client base. This role is crucial to maximising recurring revenue, minimising churn, and identifying growth opportunities within the existing customer base. It requires someone who can lead by example, coach a team to success, and drive revenue growth. The ideal candidate thrives in a dynamic sales environment and demonstrates both tactical execution and strategic leadership.

What You’ll Do:

• Lead, mentor, and motivate a team of Account Managers and Renewal Managers
• Set clear performance expectations that deliver customer satisfaction, retention, and expansion opportunities
• Provide regular coaching and performance measurement to achieve strong win rates and accelerate deal velocity
• Foster a high-performance culture centered around accountability, collaboration, and customer-centricity
• Drive execution of sales processes, tools (e.g., Salesforce), and best practices
• Guide the team in building trusted-advisor relationships with key stakeholders
• Ensure proactive customer engagement, account planning, and periodic business reviews
• Act as a customer escalation point when needed
• Own the end-to-end renewal process including forecasting, negotiation, and execution
• Support identification and pursuit of growth opportunities (software and services) independently or in collaboration with Account Executives
• Set clear goals, track performance metrics, and conduct regular pipeline and forecast reviews
• Be the voice of the customer in cross-functional discussions with support, engineering, marketing, product, and sales teams
• Influence product development and enhance customer experience

What You Need:

• 5–8+ years of experience in software sales with a strong record of quota attainment
• 3+ years in a team leadership or player/coach role
• Experience selling SaaS or enterprise software solutions
• Strong understanding of consultative and value-based selling approaches
• Excellent verbal and written communication skills and strong executive presence

Preferred Qualifications:

• Experience in high-growth technology companies or startup environments
• Background in data analytics, data governance, cloud platforms, or related domains
• Familiarity with MEDDICC, Challenger Sale, or similar sales methodologies
• Experience with CRM and sales enablement tools (e.g., Salesforce, Clari)

Success Metrics:

• Individual and team attainment of quarterly and annual revenue targets
• Achievement of customer adoption and health score thresholds
• Employee engagement, retention, and ramp time for new hires
• Expansion of footprint within strategic accounts and verticals

Why Join Us?

• Play a pivotal role in shaping a high-impact sales team
• Work in a dynamic environment with opportunities for advancement
• Join a mission-driven company at the forefront of data and AI innovation

Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.