Senior Customer Success Manager

Position Overview

Do you have great customer management and business consultancy skills? Are you passionate about engaging your customers and collaborating with everyone you work with? If this sounds like you, read on!

In this role, you will be the single point of contact for Autodesk teams and key customer sponsors within enterprise accounts, driving post-sale account management and customer relationship development. You will provide strategic advisory services and support to maximize customers' return on investment in their Autodesk solutions. You will be able to utilize your combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help customers innovate more quickly and gain a competitive advantage in the marketplace. This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s future success.

Responsibilities

• Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe
• Lead and own all post-sales activity for Autodesk’s top customers through relationship-building, product knowledge, planning and execution of the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions
• Be the customer's voice and provide feedback to internal teams on how we can better serve our customers
• Collaborate from proposal through delivery to translate customer business and technical challenges and propose solutions based on Autodesk products & services
• Identify recommendations and build compelling reports and insights, becoming a trusted advisor to the customer
• Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO)
• Report to Sr. Manager, Customer Success Management

Minimum Qualifications

• You have 5+ years in sales, service delivery, or customer success management experience
• You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves
• You have an enthusiastic and dedicated approach to connecting with customers to gain an understanding of their needs and ensuring they understand and realize the full value of our products and services
• You thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction
• Bachelor's Degree (computer science or related degrees preferred)
• You have excellent communication and presentation skills
• Able to travel up to 50%

Preferred Qualifications

• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including an analytical and process-focused mindset
• Understanding of Software-as-a-Service (SaaS) customer management