Senior Sales Operations Manager

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is looking for a Senior Sales Operations Manager to refine and execute on our go-to-market strategy. You will be part of a growing Sales and Revenue Operations team and will be tasked with supporting C3 AI’s sales and sales operations leadership, partnering with cross-functional teams to identify system, data or process needs that can drive revenue growth.

Responsibilities:

• Collaborate with Finance, Sales, and Marketing to streamline sales processes and manage implementation of necessary solutions. Work across teams to establish and ensure standards across our business applications.
• Perform lead and pipeline analyses and sales performance analyses to provide and make recommendations to increase sales velocity and win rates to management.
• Conduct regular analysis of pipeline health and velocity to provide insights and recommendations for improvement.
• Partner with marketing and sales on lead generation process as well as assist in building systems to enable automated processing of potential prospects.
• Assist with territory assignments and account assignments.
• Generate and maintain detailed documentation of policies and processes.
• Analyze lead generation sources, conversion rates, and lead-to-opportunity progression to identify areas for optimization.
• Develop and implement strategies to improve lead qualification processes and increase lead-to-opportunity conversion rates.
• Create and maintain reports and dashboards to track key performance metrics related to lead generation, pipeline development, and sales activities.

Qualifications:

• Bachelor’s degree from a 4-year university (required). 
• 6+ years of experience in Sales Operations.
• Experience configuring and administering CRM applications (e.g., Microsoft Dynamics 365 for Sales) and supporting business processes such as lead qualification and opportunity management. 
• Experience in supporting a global sales team at a public SaaS company. 
• Experience with reporting tools such as PowerBI or a similar product.
• A strong team player with a positive, service-oriented attitude who drives process and reporting improvements. 
• A resourceful self-starter and a high achiever who possesses the initiative to investigate the details and interpret the impact of key business drivers.
• Excellent multitasker who has strong time and project management skills to meet deadlines on projects that include multiple review points and iterations. 
• Strong communicator, both written & verbal; reliable and responsive to email and phone communications. 
• Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information. 

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.