Account Manager, Soft Services
Job Summary
Job Description
The Account Manager will be responsible for managing sales and maintaining existing relationships with SBM customers to ensure continued business. Responsibilities include acting as the lead point of contact for accounts, building and maintaining strong client relationships, resolving conflicts, overseeing account management, negotiating contracts to maximize profit, establishing budgets with clients, identifying new sales opportunities, giving sales presentations, forecasting and tracking sales results, communicating progress of initiatives, meeting deadlines, interviewing, hiring, training, assigning and directing work to employees, ensuring compliance with company policies, providing leadership and motivation, conducting performance evaluations, rewarding and disciplining employees, addressing complaints, and performing other assigned duties.
Must have:
- Manage sales and client relationships
- Resolve client conflicts
- Negotiate contracts
- Identify new sales opportunities
- Present sales information
- Forecast and track sales
- Manage and develop employees
- Conduct performance evaluations
Good to have:
- Ability to read and interpret business periodicals
- Write reports and business correspondence
- Present information to clients
- Knowledge of spreadsheet and word processing software
1 skill required
Job Details
Description
The Account Manager will be responsible for managing sales and maintaining existing relationships with SBM customer or group of customers so that they will continue using SBM for business.
Responsibilities
- Operate as the lead point of contact related to all matters specific to the accounts.
- Build and maintain strong, long-lasting relationship between SBM and the client.
- Solve conflicts with clients.
- Oversee customer account management and negotiate contracts to maximize profit.
- Establish budgets with the client.
- Identify new sales opportunities within existing accounts.
- Give sales presentations to high-level executives.
- Forecast and track sales results and annual forecast.
- Communicate the progress of monthly and quarterly initiatives to internal and external team members.
- Meet time deadlines according to customer needs and objectives.
- Interviews, hires, and trains employees.
- Plans, assigns, and directs work to employees.
- Ensures each team members work in conformance with SBM policies and procedures.
- Provides leadership/motivation and conveys the vision and values of SBM to the team members.
- Conduct employee performance evaluation using key metrics.
- Rewards and disciplines employees.
- Addresses complaints and resolving problems among employees.
- Perform other duties, as assigned
Qualifications
- Three plus years of experience, or equivalent combination of education and experience, such as an A.A. Degree with 3+ years experience or a Bachelor's degree (B.A. or B.S.); with a minimum one year related experience and/or training.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.
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