Customer Service Representative
Job Summary
Job Description
- Answering phone, email, fax inquiries
- Responding to customer requests
- Preparing quotations and documentation
- Using Sage ERP commercial system
- Collating sales orders and coordinating dispatches
- Interacting with internal teams
- Preparing export documentation
- Monitoring deliveries and expediting
- Building customer relationships
- Sales skills via phone and correspondence
- Knowledge of modern business communication
- Experience with MS Word & Excel
- Excellent communication and interpersonal skills
- An eye for detail
- Proactive attitude
- Permanent full-time position
- Competitive remuneration
- Rewards & Recognition Program
- Discounted health insurance
- Lifestyle discounts
- Employee Assistance Program
3 skills required
Job Details
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
What are we offering you?
Permanent full-time position with competitive remuneration
Rewards & Recognition Program
Discounted health insurance with Medibank
Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
Access to our Employee Assistance Program
Who will you be working with? This role will report to the Customer Service and Supply Chain Manager ANZ.
Where is the position located? This position is located in Rydalmere, NSW
Key activities may include:
Answering and acting upon customer phone calls, emails, and fax enquiries;
Responding to customer requests and updating them on stock availability, delivery times etc;
Preparing and submitting quotations and other documentation;
Work in detail with the Sage ERP commercial system involving all aspects quotations, sales orders, shipping documents and invoices;
Collating and entering sales orders; and coordinating dispatches;
Interacting with external sales, service personnel, warehouse and accounts staff, as well as other business units as required;
Order handling involving preparing export documentation for stock shipped internationally when required. Monitor deliveries and expediting;
Establish and develop good working relationships with customers;
Commitment to Quality, Safety and Environmental requirements; and
Any other duties directed by your manager.
Qualifications and Skills;
Sales skills on the phone and by written correspondence;
Knowledge of modern business communication, including style and format of letters;
Experience in the use of MS Word & Excel and ERP Systems;
Excellent communication and interpersonal skills.;
An eye for detail; and
A proactive “can do” attitude.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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