ERP Application Support Specialist
Job Summary
Job Description
This role involves providing L1/L2 support for enterprise applications, with a specific focus on the global InforLN ERP systems. The specialist will manage support tickets, troubleshoot issues, and provide timely resolutions. Responsibilities include managing user roles and accounts, documenting support workflows, monitoring application performance, and collaborating with development and infrastructure teams. The position also requires participation in regression testing, system updates, and user acceptance testing, as well as supporting continuous improvement and system optimization efforts. The ideal candidate will have experience in application or ERP support, fluency in Mandarin and English, and familiarity with ITIL processes.
Must have:
- Fluent Mandarin (spoken & written)
- Hands-on experience with InforLN ERP
- 3+ years of application or ERP support experience
- Fluent in Mandarin and English
- Familiar with ITIL processes
- Strong communication and stakeholder engagement skills
- Detail-oriented with strong analytical thinking
- Bachelor's degree in Computer Science, IT, or related field
Good to have:
- Exposure to other ERP systems
- ITIL or relevant certifications
- Experience supporting large-scale ERP implementations
2 skills required
Job Details
Our client, a leading multinational organization with a global footprint in over 90 countries is currently seeking a ERP Application Support Specialist to join their regional IT support team.
This is a critical position focused on supporting the company’s global InforLN ERP systems. You will be the go-to person for both technical and functional support, working alongside a global team of IT professionals.
Key Requirements (Non-Negotiable)
- Fluent Mandarin (spoken & written) — essential for cross-border support and communication.
- Hands-on experience with InforLN ERP — must have used it in a support or technical capacity.
What you will do:
- Provide L1/L2 support for enterprise applications, especially InforLN ERP, to global internal users.
- Manage support tickets, troubleshoot issues, and provide timely resolutions via email, phone, or ticketing systems.
- Create and manage user roles and accounts in accordance with compliance and governance policies.
- Document troubleshooting steps, support workflows, and solutions for global knowledge sharing.
- Monitor application performance and proactively identify risks or inefficiencies.
- Collaborate with developers, solution analysts, and infrastructure teams on escalations and enhancements.
- Participate in regression testing, system updates, and user acceptance testing (UAT).
- Support continuous improvement initiatives, automation, and system optimization efforts.
What you will need:
- 3+ years of experience in application or ERP support, ideally in a multinational or shared services environment.
- InforLN ERP knowledge is a must (functional or technical).
- Fluent in Mandarin and English (other Asian languages are a plus).
- Familiar with ITIL processes and incident management best practices.
- Strong communication and stakeholder engagement skills.
- Detail-oriented with strong analytical thinking and a proactive attitude.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Nice-to-haves:
- Exposure to other ERP systems or enterprise IT tools.
- ITIL or other relevant certifications.
- Experience supporting large-scale ERP implementations or upgrades.
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