Field Service Engineer

2 Months ago • 2-4 Years • Software Development & Engineering

Job Summary

Job Description

As a Field Service Engineer in the Greater Boston, Massachusetts area, you will be responsible for managing customer relationships by using technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. This includes providing exceptional customer service, understanding customer needs, and generating service revenue. You will also be expected to actively participate in the regional work team, improve team processes, and identify training gaps. Administrative duties such as timesheets, service work orders, and expense reports are also a part of the job. You will be required to travel and resolve customer and system problems efficiently. This role requires a strong ability to diagnose and resolve electronic, network, and mechanical problems.
Must have:
  • 2+ years of experience in diagnostic imaging service environment.
  • Ability to understand and apply electronic, mechanical, and networking theory.
  • Associate Degree in electronics or equivalent experience.
Good to have:
  • BSEE/BSEET/BSME/BSMET preferred.
Perks:
  • Field service incentive bonus plans
  • On-call pay
  • Company fleet/car
  • Training
  • Advancement opportunities

Job Details

Job Title

Field Service Engineer - Greater Boston, Massachusetts Area

Job Description

Field Service Engineer – Greater Boston Massachusetts Area

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.  Understand the customer's business and competitive environment; generate service revenue.
  • Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.  Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.  Adhere to established training, quality, and safety requirements.
  • Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.  Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
  • Travel across the specified geography is required.  The average driving time is 1-4 hours daily and may exceed 50% at times.  Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

  • You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years’ in electromechanical industries.
  • Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
  • You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
  • You must be able to:
    • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
    • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
    • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field Role.

About Philips 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.  

  

Philips Transparency Details

The hourly pay range for this position in Massachusetts is $36.75 to $58.80, plus overtime eligible. 

This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside in or within commuting distance to Boston Massachusetts.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

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