IT Support Engineer

We are growing and are looking for future Axonians who value personal and career growth, teamwork, and winning

About Axonius:

Axonius is revolutionizing how IT and security teams gain comprehensive visibility and control over their digital assets and relationships. As the system of record for digital infrastructure, we solve complex challenges by delivering the critical context required to manage and secure devices, users, software, SaaS applications, and cloud services. By connecting to hundreds of data sources and automating key processes, we empower organizations to close security gaps and prevent incidents. 

Learn more about us and take our Product tour.

As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.

The IT Support team is the backbone of Axonius, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.

As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.

We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.

This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.

What You'll Do-

• Provide expert-level support for endpoint devices (Mac & Windows), applications, and advanced technologies.
• Troubleshoot complex IT incidents and ensure timely resolution, independently and in collaboration with IT Engineering.
• Serve as the escalation point for IT support issues across the company.
• Manage employee onboarding and offboarding, including hardware provisioning and access setup.
• Administer and support core IT systems (Okta, Google Workspace, Zoom, Slack, Zendesk).
• Oversee office IT infrastructure (AV, desk setups, networking) at Axonius locations.
• Maintain and update our internal knowledge base and troubleshooting documentation.
• Identify opportunities to improve internal processes and drive operational efficiency.
• Ensure compliance with IT security policies and procedures.
• Take part in an on-call rotation to handle urgent issues 24/7.
• Track tasks and tickets via Jira/Zendesk, reporting regularly to IT leadership.
• Assist with hardware lifecycle management, including device imaging, deployment, and decommissioning.

What You Bring-

• 3+ years of experience in corporate IT support.
• Deep knowledge of Mac and Windows OS, device management via Intune and JAMF.
• Strong troubleshooting skills across hardware, software, and network environments.
• Hands-on experience with Google Workspace and Okta administration.
• Familiarity with AV and video conferencing tools, especially Zoom (users + rooms).
• Experience with SaaS tools and provisioning workflows.
• Ability to document solutions clearly and contribute to scalable support practices.
• Strong communication skills and a service-first mindset.
• Experience with ticketing systems (Zendesk, Jira) and working within defined SLAs.
• Familiarity with ITIL or similar IT service management frameworks – a plus.

Growth is our mission: the perfect Support Engineer II is the individual who consistently exceeds expectations by resolving complex issues efficiently and effectively. This individual will be recognized for their technical expertise, problem-solving skills, and ability to mentor others.

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