Manager, Renewal Operations

What You Will Do Daily:

• Oversee renewal operations, develop and maintain processes to ensure continuous improvement, and consistency in the execution across the team
• Work closely with other Regional Renewal leaders, ensuring alignment and continuous knowledge sharing
• Help address any obstacles or challenges that arise during the renewal process, finding solutions to ensure customer satisfaction and retention. Liaise with leadership and the team to adjust strategy on specific renewals as needed
• Ensure the team meets its targets and deadlines
• Monitor and ensure that data-driven insights and customer feedback are available to support decision-making and drive strategy
• Forecast accurately and report renewal pipeline to leadership
• Build strong cross-functional relationships with teams across the organization, especially Customer Success, Sales, Deal Desk, and Support
• Make sure communication is happening inside and outside of the team, and contribute to building a good environment and spirit
• Lead and coach the team, fostering growth and supporting individuals in their development
• Support the onboarding of new team members and promote continuous learning within the team
• Drive hiring and manage headcount to ensure the team has the capacity to meet business needs.

The Experience You Will Need:

• 3+ years of proven leadership experience
• 5+ years proven experience in the Enterprise SaaS industry, in Customer Success or Renewal roles
• Excellent problem-solving, and decision-making skills with an ability to think critically
• Proficient in analyzing data and generating insights to support decision-making
• Passionate about helping people grow, and building high-performance teams
• Exceptional relationship-building skills, combined with outstanding communication and listening abilities
• Proactive and customer-focused mindsetKnowledge of Salesforce.com

Why You Will Love It Here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!). 
• Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains. 
• We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
• We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
• As the leader in our field, our products and services are as strong as our internal team members.
• We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.

Benefits of Working with Sonar:

• Flexible comprehensive employee benefit package that is 90% paid by the company.
• We encourage usage of our robust time-off allocations.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Generous discretionary Company Growth Bonus, paid annually.  
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.