Senior Strategic Account Manager

Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Sr. Strategic Account Manager develops and manages strategic initiatives within selected and appointed Key Accounts in the Nordson IPS, Packaging Division (Americas) business segment. The primary function of the role is to identify and develop mutually beneficial programs and rules of engagement amongst Nordson stakeholders and the Key Account community, with the results leading to profitable revenue growth due to execution of the Nordson Ascend Growth strategy.  

Essential Job Duties and Responsibilities

• Establish a KEY Account structure inclusive, but not limited to the following:
  • Strategize, blueprint, implement and manage an evolutionary growth plan for assigned TOP Customers / Key Accounts within the Americas.
  • Overall account-specific program development and execution
  • Identification and relationship development of Customer contacts/departments having influential and decision-making capacity
  • Establish and maintain guidelines detailing rules of engagement from the C-level to plant-site locations
  • Negotiate and deliver Corporate Partnership Agreements inclusive of pricing, delivery and standardized system platforms and processes
  • Coordinate and deliver annual pricing platforms
  • Structure and management of capital projects from inception through installation
• Routinely update revenue status against plan including current revenue, backlog and proposed Opportunities to ensure Revenue Gaps (GAP analysis) align with the targeted budget
• Actively seek opportunities to replace competitive products with Nordson products via the Nordson NBS Customer Success model
• Align TOP Products with Customer processes for standardization across all customer locations
• Execute white space initiatives via Nordson Strategic Account Managers (SAM’s) at plant-level locations
• Review, organize, cleanse and align existing KEY account database
• Collaborate with internal stakeholders to drive KEY account strategies through whitespace fulfillment
• Interface with Nordson OEM Manager and OEM Team members on newly informed Customer projects to ensure alignment and coordination of unilateral benefits
• Establish an intrinsic and mutually collaborative relationship with Nordson Technical Service Manager in anticipation of training opportunities and prioritization of Top Customer needs during unscheduled downtime and on-site technical repair response.
• Build in-depth allied vendor and Customer-centric relationships to maintain existing business and create added value-driven revenue
• Industry knowledge of new markets, changes in existing markets, competitors' activities (prices and product changes), and needs for new or redesigned Nordson equipment.
• Outstanding project and territory management skills along with superior technical aptitude
• Comprehend and utilize SAP and C4C to maintain detailed and accurate customer files
• Maintains detailed knowledge of Nordson products, prices, policies and procedures; knows which products best apply in all industry-based applications.
• Industry knowledge of new markets, changes in existing markets, competitors' activities (prices and product changes), and needs for new or redesigned Nordson equipment.
• Prepares and promptly submits reports and completes tasks in time frames as directed by Manager
• Performs other duties as assigned

Education and Experience Requirements

• Bachelor’s degree required.
  • In lieu of degree, 4 additional years professional work experience.
• Minimum 5 years in with proven successful track record in sales, marketing, product management or business development
• 2-4 years’ experience in either management and/or leading a team
• Experience in specifying dispensing equipment to solve problems and create a value proposition
• Experience with CRM systems with a preference within SAP, Cloud for Customers (C4C) or Salesforce.
• Computer literacy and experience with Microsoft Office products (Outlook, Excel, Word and Power Point) and SAP is preferred

Preferred Skills and Abilities

• Excellent, in-depth analytical skills to review markets, estimate potential sales opportunities, determine resources required to establish and execute KEY account strategies
• Excellent written, oral communication and negotiation skills along with having the ability to present to leadership, internal stakeholders and C-level contacts at KEY accounts
• Intellectual curiosity to explore products or markets that may not have been thoroughly reviewed in the past
• Collaborative skills to work with marketing, product management, engineering, and other internal groups to execute campaigns

Working Conditions and Physical Demands

• Ability to travel domestically and internationally. 

Travel Required

  Estimated  50%