Technical Account Manager

3 Months ago • 4 Years +

Job Summary

Job Description

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. They provide onboarding, proactive ongoing value, and support. Successful Technical Account Managers are self-starters committed to continuous development, with strong technical acumen and customer service skills. Responsibilities include ensuring data protection, onboarding customers, ensuring customer success through health checks and training, preparing and delivering reviews, identifying upsell opportunities, learning new products, helping with renewals, serving as a primary technical contact, advocating for customers, and engaging with various organizational levels to identify and resolve technical issues. Also creating knowledge base content for customers and internal use.

Must have:

4+ years in customer-facing role at a Cloud/Cyber Security Company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Excellent customer service and communication skills
Proven problem-solving abilities

3 skills required

3 skills required for this role

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incident-response

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Job Details

Job Title: Technical Account Manager

Summary

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities

Ensure data is protected from insider threats, cyber-attacks, and policy violations
Onboard Customers to Varonis platforms and deliver on-going value and support
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.

Requirements

Bachelor’s Degree or equivalent experience
4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent in communication, written and verbal
Proven problem-solving abilities
Commitment to customer success
Proven success in contributing to a team-oriented environment.
Sales oriented.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent communication (written and oral) and interpersonal skills.
Up to 25 % travel

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@VaronisLife

Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.