Senior Account Manager

2 Months ago • 8 Years + • Account Management

Job Summary

Job Description

As a Senior Account Manager at Hogarth, you will be responsible for client relationships, managing the team, building relationships with stakeholders, driving change management, ensuring smooth operations, and delivering against budgets and workflows. You will act as the point of contact for both the client/agency and internal teams, resolving problems quickly. You will also work closely with your supervisor on P&L, forecasting, and budgeting. You will have financial responsibilities, including preparing cost estimates and developing a deep understanding of contractual obligations and SLAs.
Must have:
  • Establish strong relationships with stakeholders
  • Act as point of contact for escalation
  • Work on adaptation campaigns
  • Set up and deploy new business
  • Work on P&L, forecast, and budgeting
  • Have financial responsibilities
  • Understand client, agency, and Hogarth relationships
  • Experience - 8+ years
  • Attention to detail and quality work is a must
Good to have:
  • Knowledge of advertising adaptation role preferred
  • Knowledge of business operations and change management preferred
  • Knowledge of new business set up and deployment preferred

Job Details

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.  Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.  

What does a Senior Account Manager do at Hogarth?

As a Senior Account Manager, you are responsible for client relationships, managing the team, building relationships with stakeholders, driving change management, ensuring smooth operations of the business and delivering against budgets and workflows. You should have a proven track record within account handling, have knowledge of industry best-practice, be operationally sound and have a strong commercial acumen.

Reporting lines and key stakeholders

This role reports to the Vice President of Client Services and you will collaborate with different stakeholders across all departments​.

Responsibilities

  • Establish strong relationships with both internal and external / Client stakeholders, manage perceptions and expectations
  • Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
  • Work on adaptation campaign works in collaboration with the relevant departments
  • Set up and deploy new business, and ensure business operations are smooth
  • Work closely with your supervisor on P&L, forecast, budgeting
  • Have financial responsibilities, including preparing cost estimates
  • Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
  • Liaise with different internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
  • Understand how client, agency, and Hogarth relationships interact
  • Proven ability to make informed decisions and problem-solve based on sound knowledge
  • Capability of working under pressure and to tight deadlines
  • Qualifications

    • Experience - 8+ years
    • Knowledge from working in an advertising adaptation role preferred
    • Knowledge of business operations and change management preferred
    • Knowledge of new business set up and deployment preferred
    • Focus on continuous improvements, delivering excellent quality and high levels of customer service
    • Understanding of financial compliance procedures
    • Sound technical understanding of client requirements
    • Commercial acumen
    • Excellent negotiation and problem-solving skills
    • Attention to detail and an eye for producing quality work is a must

     

    #LI-BB1

    Inclusion and Impact

    WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

    Please contact careers@hogarth.com if you need the job advert or form in another format.

    Data

    We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. 

    When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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