Customer Care Advisor

Your responsibilities:

• Introduce and guide new and existing customers through new and improved platform features and functionalities.
• Act as the first point of contact for after-sales support, handling inquiries related to returns, replacements, refunds, delivery tracking, backorders, and other post-order matters.
• Provide customer service across multiple channels (email, phone, chat) in a professional and solution-oriented manner.
• Collect and analyze customer feedback on a daily basis, identifying trends and creating reports with actionable insights and improvement suggestions.
• Collaborate with the sales team to ensure accurate and efficient end-to-end processing of customer orders.
• Support a variety of administrative and operational tasks related to the complete after-sales customer journey.

Your profile:

• A bachelor’s degree or equivalent professional experience.
• Fluency in Bulgarian and English is required. Additional languages such as Dutch, French, German, or Italian are a strong plus.
• Experience in customer service, operations, or account management, preferably with exposure to the Bulgarian market or other regional markets.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a proactive and commercial attitude.
• A team player with a hands-on mentality and the ability to work independently.
• Comfortable using CRM and other support technologies; able to communicate technical issues clearly.
• Structured, methodical, and detail-oriented with good analytical and problem-solving skills.

What's in it for you

• 32 days of vacation.
• A competitive salary based on a 40-hour work week.
• A 6 month employment contract with the possibility of extension.
• Company pension scheme.
• Bike leasing program.
• Opportunities for professional development, including access to LinkedIn Learning and a wide range of internal and external training courses.
• A first-name culture – we’re on a first-name basis with all colleagues
• A varied and responsible role in a global company with a family-like atmosphere, where people truly matter.

People are at our heart

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

About TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.