As a Customer Experience Specialist at Tesla, you'll be the face of the brand, guiding customers through a seamless vehicle collection experience.  Key responsibilities include managing vehicle handovers, providing expert product guidance, maintaining high vehicle presentation standards, optimizing appointment flow, supporting Tesla Direct deliveries, and collaborating with the team to ensure exceptional customer service.  You'll also handle documentation, track customer details, share best practices, educate customers on Tesla's ecosystem, and perform administrative tasks.  The role requires excellent interpersonal skills, strong product knowledge, problem-solving abilities, and the ability to multitask in a fast-paced environment. Weekend and evening work is required. A passion for Tesla's mission and a full UK driving license (held for at least two years with no penalty points) are essential.

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<div class="style_description__WqvHo"><strong>What to Expect</strong><div class="style_descriptionItem__JMSKp"><p>As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for guiding customers through a seamless and exceptional collection experience. You will manage key handovers, provide expert product guidance, and support site operations to uphold Tesla’s industry-leading standards. Your role is critical in shaping the ownership journey by ensuring that every customer receives a smooth and memorable handover experience.&nbsp;</p><p>You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.</p></div><strong>What You’ll Do</strong><div class="style_descriptionItem__JMSKp"><ul class="tds-list tds-list--unordered"><li>Welcome customers and provide an exceptional handover experience.&nbsp;</li><li>Conduct key handovers, ensuring all documentation is completed.&nbsp;</li><li>Offer guidance on vehicle features and answer customer queries.&nbsp;</li><li>Maintain high vehicle presentation standards at collection sites.&nbsp;</li><li>Assist in moving vehicles to designated areas.&nbsp;</li><li>Manage appointment flow to optimise efficiency and reduce wait times.&nbsp;</li><li>Support Tesla Direct deliveries when required.&nbsp;</li><li>Coordinate with other members of the Tesla team to provide a seamless and exceptional customer experience.&nbsp;&nbsp;</li><li>Always maintain a positive and professional attitude, providing an excellent customer experience that is reflective of Tesla's values.&nbsp;</li></ul><p>General Duties:&nbsp;</p><ul class="tds-list tds-list--unordered"><li>Work flexibly to support sales and delivery needs.&nbsp;</li><li>Accurately track and update customer details in internal systems.&nbsp;</li><li>Share best practices across locations.&nbsp;</li><li>Educate customers on Tesla’s ecosystem and available solutions.&nbsp;</li><li>Execute administrative duties, including contract completion and finance.&nbsp;</li><li>Manage additional duties as needed to support business requirements.&nbsp;</li></ul></div><strong>What You’ll Bring</strong><div><ul class="tds-list tds-list--unordered"><li>Excellent interpersonal skills with a passion for customer service.&nbsp;</li><li>Strong knowledge of Tesla’s products and the ability to communicate clearly.&nbsp;</li><li>Proactive mindset with strong problem-solving abilities.&nbsp;</li><li>Ability to multitask in a fast-paced environment.&nbsp;</li><li>Flexibility to work weekends and evenings.&nbsp;</li><li>Passion for Tesla’s mission and customer experience.&nbsp;</li><li>Full UK driving licence held for at least two years with no penalty points.&nbsp;</li></ul><p><br></p><p>&nbsp;</p></div></div>

Customer Experience Specialist, Vehicle Handover