Ninja Van is a tech-enabled logistics company focused on hassle-free delivery services across Southeast Asia. They are seeking a Customer Service Specialist to support internal and external customers by providing information, answering questions, and resolving queries or complaints within service level agreements. The role involves handling incoming tickets, managing escalations, providing outbound communications, and collaborating with other departments to ensure timely and accurate solutions. The specialist will champion high customer service standards, build customer satisfaction and loyalty, and escalate critical issues as needed. The company aims to disrupt the logistics industry with cutting-edge software and operational concepts.