Customer Success Representative, Named (Hebrew Speaker)

1 Month ago • All levels • Customer Service

Job Summary

Job Description

Veeam, a leader in data resilience, is seeking a Customer Success Representative (Named Accounts) to manage customer maintenance contract renewals in their assigned territory. This role involves providing quotes, ensuring excellent customer experience and retention, and identifying opportunities for upselling premium services and additional Veeam products. The primary objective is to drive revenue bookings and exceed quotas by retaining customers. Key responsibilities include overachieving renewal and expansion goals, managing the annual pipeline through proactive customer engagement, educating clients on new features, and reactivating customers with lapsed support. The role also requires cross-functional collaboration with departments like Deal Desk and Legal, effective negotiation with C-level executives, accurate forecasting, and providing support for licensing transfers and customer support tickets.
Must have:
  • Bachelor's Degree or equivalent experience
  • Advanced English proficiency
  • Advanced Hebrew proficiency
  • Sales, Account Management, or Customer Success experience
  • Proven track record of overachievement
  • Experience with large, enterprise-level accounts
  • Ability to handle complex customer requests
  • Good communication and influencing skills
  • Exceptional organizational and multi-tasking abilities
  • Ability to work in a fast-paced, semi-autonomous environment
  • Proficiency with Salesforce.com
  • Understanding of the technology

Job Details

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

The Customer Success Representative (Named Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

Your tasks will include:

  • Responsible for overachieving Quota tied to territory Renewal and Expansion goals
  • Effectively manages Annual pipeline, by reaching out to customers 9 months or more before support expiration to perform customer's technical environment health check, and proactively provide support to customers to ensure full product and feature adoption
  • Proactive engagement with customers with the goal to educate customers of new product features, additional products, tie it to the business outcomes, close renewals and grow account by selling and closing Upgrades and New Licenses
  • Understand who the stake holders at the customer and at partner, what matters to them, and work backwards.
  • Cold call customers with lapsed support, with the goal to reactivate support.
  • Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Enterprise Renewals Agreements, Special Terms, Create NSQ’s
  • Clearly communicate and sell complicated offers, internally and externally
  • Effectively negotiate Renewals offers at the CxO level
  • Accurate forecasting, business analysis and sharing insights  
  • Assisting customers with whatever is needed to ensure customer success, including but not limited to: 
    o Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion)
    o Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)
  • Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
  • Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
  • Impeccable Salesforce hygiene
  • Manages inbound Renewal inquiries though different Renewals portals
  • Prioritize workload in order to meet all KPIs, goals and objectives.
  • Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings

What we expect from you: 

  • Bachelor’s Degree required (a combination of education and experience will be considered) 
  • English Advanced
  • Hebrew Advanced
  • Relevant work experience is one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account Management
  • Proven track record of overachievement of quota and KPIs
  • Experienced with providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/load
  • Ability to effectively lead efforts to handle complex customer requests and escalations within a multi-functional team
  • Good communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level
  • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
  • Ability to work in a semi-autonomous and fast-paced environment
  • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
  • Experience compiling, querying, analyzing and reporting data
  • Proficiency with SalesForce.com
  • Understanding of the technology

#LI-AG2

 


Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

Similar Jobs

Zones - Key Account Manager-Global Accounts

Zones

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
Motorola solutions - Channel Account Executive, Inside Sales with Italian

Motorola solutions

Lisbon, Lisbon, Portugal (On-Site)
1 Year ago
Adyen - Country Enablement Partner Manager

Adyen

Madrid, Community Of Madrid, Spain (On-Site)
1 Month ago
Saviynt - Principal Engineer – SRE

Saviynt

Bengaluru, Karnataka, India (Hybrid)
1 Year ago
The game - Data & Insights Analyst

The game

London, England, United Kingdom (Hybrid)
6 Months ago
Playtika - Customer Support Specialist

Playtika

Netherlands (Hybrid)
6 Months ago
Workato - Customer Success Manager

Workato

Tokyo, Japan (On-Site)
2 Months ago
USE Insider - Customer Success Manager

USE Insider

Istanbul, İstanbul, Türkiye (On-Site)
9 Months ago
Regrello - Enterprise Customer Success Manager

Regrello

United States (Remote)
1 Year ago
Minecast - Manager, Customer Success

Minecast

London, England, United Kingdom (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Axon - Sr. Solutions Architect, Fusus

Axon

Denver, Colorado, United States (Hybrid)
2 Months ago
Adyen - Enterprise Account Manager

Adyen

London, England, United Kingdom (On-Site)
2 Weeks ago
JDA - Customer Success Advisor

JDA

Dallas, Texas, United States (Remote)
2 Months ago
Penn Interactive - Executive Host

Penn Interactive

Denver, Colorado, United States (Remote)
2 Months ago
gitlab - Strategic Account Executive

gitlab

United Kingdom (Remote)
1 Month ago
Kulfi Collective - Senior Creative Director

Kulfi Collective

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Mendix - Tech Working Student - ISV

Mendix

Rotterdam, South Holland, Netherlands (Hybrid)
4 Weeks ago
Lilt - Enterprise Account Executive

Lilt

London, England, United Kingdom (Hybrid)
7 Months ago
NinjaVan - Network Sales Specialist

NinjaVan

Makati City, Metro Manila, Philippines (Hybrid)
9 Months ago
Xplor Technologies - Customer Success Manager (Maternity Leave 12-Month Contract)

Xplor Technologies

Melbourne, Victoria, Australia (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bucharest, Bucharest, Romania

PwC - Developing Senior Auditor

PwC

Cluj-Napoca, Cluj County, Romania (Hybrid)
4 Months ago
Crowd Strick - Incident Response Analyst - Defensive Operations

Crowd Strick

Bucharest, Bucharest, Romania (On-Site)
2 Months ago
Playtech - Part-Time SSM Inspector

Playtech

Bucharest, Bucharest, Romania (On-Site)
4 Months ago
endava - JavaScript Automation Tester

endava

Pitești, Argeș, Romania (On-Site)
2 Months ago
Ceragon Networks - Administrative Assistant

Ceragon Networks

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Thales - Data Analyst

Thales

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Square - Oracle Database Administrator

Square

Bucharest, Romania (On-Site)
2 Weeks ago
Crowd Strick - Penetration Test Engineer

Crowd Strick

Romania (Remote)
2 Months ago
legion - Senior Software Engineer

legion

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Ubisoft - Senior Level Designer

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Whatnot - Customer Experience Agent

Whatnot

Dublin, County Dublin, Ireland (Remote)
2 Months ago
Dream Sports - Customer Success Executive

Dream Sports

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Evolution  - Equipment Support Specialist

Evolution

Birkirkara, Malta (On-Site)
3 Months ago
Survay Monkey - Customer Success Manager I

Survay Monkey

Ottawa, Ontario, Canada (Hybrid)
1 Month ago
Aptive - Customer Solutions Manager

Aptive

Troy, Michigan, United States (On-Site)
3 Weeks ago
LeoVegas - Customer Service Representative

LeoVegas

Sliema, Malta (Hybrid)
6 Months ago
Contentstack - Senior Customer Success Manager

Contentstack

United States (Remote)
1 Month ago
Doola - Customer Care Agent

Doola

Philippines (Remote)
3 Months ago
Springer Group - Implementation Specialist, Technical Support

Springer Group

Pune, Maharashtra, India (On-Site)
1 Year ago
Square - Customer Service Representative

Square

Tucson, Arizona, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Veeam’s got your workloads covered — cloud, on‑prem, remote sites, and everything else in between. Our Zero Trust principles are baked into every backup, ensuring your data is protected and ready for recovery. Wherever your data lives, Veeam works with that, too.


Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Alpharetta, Georgia, United States (Hybrid)

Lisbon, Lisbon, Portugal (Hybrid)

Poland (Remote)

Prague, Prague, Czechia (Hybrid)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Remote)

View All Jobs

Get notified when new jobs are added by Veeam Software

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug