IT Administrator

About the Team

Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. Our Sydney hub is a cross-functional team of GTM specialists at the forefront of Miro's growth strategy, partnering with the world's largest companies to drive innovation and transformation through visual collaboration. We're a high-energy, collaborative team focused on establishing Miro as a strategic platform within our customers' organisations and expanding our enterprise footprint.

About the Role

We're looking for a hands-on, proactive IT Administrator to join our global IT team in Sydney. You’ll be the first and second line of support for our Sydney-based employees, helping them stay productive and secure by providing excellent IT support and maintaining the systems that power Miro. As part of a Mac-only environment, you’ll troubleshoot technical issues, manage hardware and SaaS access, own the IT onboarding and offboarding experience, and support internal events and office IT equipment. This role is ideal for someone who thrives in a fast-paced, dynamic setting and takes pride in being a dependable, people-focused IT partner.

What you’ll do

• Act as the first and second line of IT support, handling both walk-up issues and tickets submitted via our service desk platform (Jira)
• Provide on-site support for our Sydney office, including setup and troubleshooting of hardware (primarily Mac devices), A/V systems, and office peripherals (e.g., printers)
• Support SaaS applications (e.g., Google Workspace, Slack, Zoom, Atlassian, Miro, 1Password), including account provisioning and de-provisioning via Okta
• Assist with MDM (Jamf) administration and IAM processes to ensure secure and compliant access control
• Provide basic networking troubleshooting, including Wi-Fi, and VPN connectivity
• Collaborate with global IT teams to maintain accurate IT Asset Management (ITAM) records and improve support processes
• Support internal events by assisting with A/V setup (Google Meet, Zoom), livestreams, and hybrid meeting equipment

Tech stack you’ll work with

• Operating Systems: macOS (Mac-only environment), select Windows devices
• SaaS & Collaboration Tools: Google Workspace, Slack, Zoom, Google Meet, Atlassian, Miro
• IAM & Security: Okta, 1Password
• Ticketing & Documentation: Jira, Confluence
• Device Management: Jamf (MDM)

What you’ll need

• 4-6 years of experience in IT Support / IT Administration or a similar role
• Experience supporting macOS devices in a professional, enterprise-grade environment
• Strong knowledge of SaaS applications, user management, and provisioning
• Familiarity with IAM/SSO, MDM, and IT asset management practices
• Confident troubleshooting networking issues at the end-user level
• Excellent written and verbal communication skills in English

What's in it for you

• Competitive equity package
• Private health insurance program
• Salary continuance insurance and Life insurance coverage
• Free lunches on in-hub days with fully stocked snacks and drinks
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Opportunity to work for a globally diverse team

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro:

• Youtube: https://www.youtube.com/@lifeatmiro
• Blog: https://miro.com/careers/life-at-miro/all/
• Instagram: https://www.instagram.com/mirohq/

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.