Senior Risk Program Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a highly skilled and experienced Senior Program Manager / PMO Lead to join our Global Fraud Prevention group. This role will be responsible for shaping the structure of program management within the organization, mentoring program managers, and driving strategic initiatives across multiple functions, including but not limited to Consumer Risk, Identity, Machine Learning, and Seller Risk.
This position requires deep expertise in managing programs with wide exposure and complex environments, leading multiple stakeholders, and developing governance frameworks to ensure efficiency and effectiveness in execution.

Job Description:

Responsibilities

• Define and implement program management structures, processes, and best practices across the organization.
• Provide strategic leadership and mentorship to program managers, ensuring professional growth and alignment with business goals.
• Develop, implement, and manage program strategies, ensuring alignment with business objectives.
• Oversee program execution at a high level, ensuring adherence to scope, timeline, budget, and quality standards.
• Establish and maintain PMO governance frameworks, methodologies, and best practices.
• Monitor program risks, dependencies, and escalations, providing mitigation strategies as needed.
• Collaborate with executive leadership to align program management with company priorities.
• Coordinate with cross-functional teams, including Data Science, Engineering, Analytics, and Product, to ensure seamless communication and collaboration.
• Track program performance using appropriate KPIs, metrics, and reporting tools.
• Drive a culture of continuous improvement and innovation in project and program management.

Requirements 

• Bachelor's or Master's degree in Business Administration, Engineering, or a related field.
• 8+ years of experience in program management, PMO leadership, or a similar role.
• Proven experience in defining and implementing program management structures within complex environments.
• Strong leadership skills with a track record of mentoring and guiding program managers.
• Expertise in project management methodologies (Agile, Waterfall, etc.).
• Proficiency in project management tools (JIRA, MS Project, Asana, etc.).
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage multiple high-priority programs and navigate shifting priorities.
• PMP, PgMP, or equivalent certification is a plus.

Why Join Us?

• Opportunity to work on impactful and strategic programs within the Global Fraud Prevention group.
• Collaboration with diverse teams across Data Science, Engineering, Analytics, and Product.
• A dynamic and innovative work environment with cutting-edge technologies.
• Competitive salary and benefits package.

If you are a results-driven professional passionate about program management and governance, we would love to hear from you. Apply now and be a part of our mission to prevent fraud globally!

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $137,500 to $236,500

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.