Associate Account Manager
4 Months ago • All levels
Account Management
Job Description
As an Associate Account Manager at Adobe, you will be responsible for managing client relationships, driving revenue growth, and ensuring client satisfaction. Your responsibilities will include campaign setup, launch, tracking, and optimization. You will cultivate relationships with a regional client portfolio, identify opportunities for upselling and cross-selling, and manage campaign performance. You will also be the primary point of contact for clients and internal teams, applying Ad Cloud sales plays, and supporting integration efforts. Additionally, you will work with regional teams, manage projects, and interact with clients to provide updates on campaign performance and overall customer health. Adobe is an equal opportunity employer committed to creating an inclusive environment where everyone is respected.
Must Have:
- Campaign setup, launch, and optimization
- Develop and maintain client relationships
- Identify growth opportunities and drive revenue
- Manage campaign performance and reviews
- Understand and apply Ad Cloud sales plays
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
What you'll do
- Responsible for activation, retention, minimizing risk and maximizing revenue opportunities for growth of assigned client mix
- Strategize & plan day to day production tasks (campaign set up, launch, tracking & optimization)
- Cultivate and grow relationships with a regional client portfolio, including key decision makers, through opportunity identification, strategic client relationship management, and up-sell/cross-sell initiatives
- Identifies trends in data to drive optimization strategies
- Manages campaign calendar, performance & strategic business reviews and contractual discussions with clients
- Primary point of contact for clients and internal teams on all aspects and channels of the Ad Cloud, and on the wider programmatic industry including competitive landscape and positioning
- Understand, evangelize and apply Ad Cloud sales plays and use cases, especially related to Adobe Analytics and Adobe Audience Manager; Support integration efforts where applicable
- Work with regional Account Director to develop efficient resource allocation plans
- Accountable for meeting/exceeding client needs, issues management and resolution, and escalation
- Able to independently drive medium to large projects/initiatives from inception through completion
- Works with the Account/Campaign Managers, Trading Analysts, and other cross functional support to execute day to day production tasks (campaign set up, QA, launch, tracking & optimization), adhering to agreed upon SLAs
- In some cases, responsible for end-to-end orchestration of unique third-party publisher and data executions
- Interacts with clients and sales on a regular basis to provide updates on campaign performance and overall customer health
- Orchestrate customer workplans, campaign calendars, trafficking assets and client approval process as needed
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
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