Technical Support Specialist

1 Month ago • 2-5 Years • Customer Service

Job Summary

Job Description

As a Technical Support Engineer at Coupa, you will provide crucial support to enterprise customers using the cloud-based platform. Your role involves answering technical questions, troubleshooting issues, and collaborating with various teams to ensure customer success. You will leverage your technical skills to provide expert guidance on best practices, manage customer production environments, and contribute to the creation of knowledge articles. The role requires a fast learner who is self-motivated and able to work in a fast-paced environment. You will be working with customers directly, and excellent communication skills will be crucial.
Must have:
  • Enterprise support experience (2-5 years).
  • Strong technical knowledge of Linux, Unix, and OS.
  • Interest in learning scripting languages.
  • Understanding of web technologies.
  • Excellent written and verbal communication skills.

Job Details

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.


Why join Coupa?


🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 


Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 


The Impact of Technical Support Engineer to Coupa:

 

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.



What you'll do:
  • Answer ‘how to’ technical and application configuration questions to our enterprise customers.
  • Assist in troubleshooting 2nd level technical issues.
  • Work with other business units, including the Integration team, Operations, Engineering/Development team and Customer Success, as required to ensure our customers' success.
  • Be responsible for customer production environments.
  • Build 'knowledge articles' in Coupa’s knowledge base for customers' use.


What you will bring to Coupa:
  • Must be a fast learner, self-motivated, and able to work in a fast-paced environment with at-least 2 to 5 years of Enterprise support experience.
  • Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
  • Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
  • Ability to articulate solutions to complex technical problems clearly and simply with excellent written and verbal communication skills.
  • Experience working directly with external customers in a support environment, preferably in an enterprise software setting.


Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 


Please be advised that inquiries or resumes from recruiters will not be accepted.


By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Similar Jobs

TiMi Studio Group - Senior Business Development Manager

TiMi Studio Group

London, England, United Kingdom (On-Site)
• 2 Weeks ago
EveryMatrix - Network Administrator

EveryMatrix

Lviv, Lviv Oblast, Ukraine (Hybrid)
• 1 Month ago
CAE - Mission Planner

CAE

Whiteman Air Force Base, Missouri, United States (On-Site)
• 1 Week ago
Scopely - Technical Lead of Analytics Engineering

Scopely

Barcelona, Catalonia, Spain (Hybrid)
• 6 Months ago
Everi - Supply Chain Planning Center of Excellence Lead

Everi

London, England, United Kingdom (On-Site)
• 2 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

bytedance - Senior Algorithm Engineer, Trust and Safety

bytedance

Singapore (On-Site)
• 7 Months ago
London stock Exchange - Research Intern (Vietnamese)

London stock Exchange

Penang, Malaysia (On-Site)
• 1 Month ago
Hawkeye Innovations - Match Operations Assistant - Berlin

Hawkeye Innovations

Berlin, Berlin, Germany (On-Site)
• 1 Month ago
bounteous - Lead, Information Security

bounteous

Chennai, Tamil Nadu, India (On-Site)
• 4 Months ago
Technorizen Software Solution - Exp. PHP Developer

Technorizen Software Solution

Indore, Madhya Pradesh, India (On-Site)
• 11 Months ago
The Walt Disney Company - Senior Manager, Data Analytics

The Walt Disney Company

New York, New York, United States (On-Site)
• 1 Month ago
EveryMatrix - Trainee QA & Configuration Manager

EveryMatrix

L'viv, Dnipropetrovsk Oblast, Ukraine (Hybrid)
• 1 Month ago
Springer Group - Senior Project Manager

Springer Group

Shanghai, China (On-Site)
• 1 Week ago
Banyan Software - Senior Financial Analyst

Banyan Software

London, England, United Kingdom (Hybrid)
• 2 Weeks ago
PhonePe - Head of Content and Education

PhonePe

Bengaluru, Karnataka, India (On-Site)
• 1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

Pay2 - Engineering Manager (Web Frontend)

Pay2

Gurugram, India (On-Site)
• 1 Week ago
Intel  - CPU Verification Engineer/Lead

Intel

Bengaluru, Karnataka, India (On-Site)
• 6 Days ago
Nagarro - Engineer ,SAP Govern Risk Compliance

Nagarro

India (Remote)
• 8 Months ago
PhonePe - Social Media Manager

PhonePe

Bengaluru, Karnataka, India (On-Site)
• 4 Days ago
Aristocrat - Sr Technical Lead - Workday

Aristocrat

Noida, Uttar Pradesh, India (Hybrid)
• 4 Months ago
FICO - Software Engineering-Engineer II

FICO

Bengaluru, Karnataka, India (On-Site)
• 4 Days ago
Neolytix - MLOps Engineer

Neolytix

Gurugram, Haryana, India (On-Site)
• 1 Week ago
Capgemini - Software Engineer SAP ABAP EWM

Capgemini

Noida, Uttar Pradesh, India (On-Site)
• 6 Days ago
Google - Network Administrator L2

Google

Bengaluru, Karnataka, India (On-Site)
• 8 Months ago
Qualcomm - Director - Windows Drivers

Qualcomm

Bongloor, Telangana, India (On-Site)
• 1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Ann Arbor, Michigan, United States (Remote)

California, United States (Remote)

United Kingdom (Remote)

Bogota, Colombia (Hybrid)

Foster City, California, United States (Hybrid)

Pune, Maharashtra, India (Hybrid)

Spain (Remote)

Italy (Remote)

Pune, Maharashtra, India (On-Site)

Pune, Maharashtra, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Coupa

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug