Business Development Manager, Japan
Job Summary
Job Description
The Business Development Manager, Japan at Xsolla will research, identify, and create new business opportunities. This involves proposing Xsolla's solutions to game developers and publishers, managing customer success to grow existing client business, and collaborating with various teams. Responsibilities include qualifying leads, understanding partner needs, representing Xsolla at industry events, managing pipelines, achieving success metrics, acting as the main client contact, providing regular health checks, cross-selling/upselling, and maintaining account records. The ideal candidate possesses strong work ethics, excellent communication and negotiation skills, and a passion for video games, with experience in business development, sales, or customer success management.
Must have:
- 3+ years experience in business development/sales
- Lead qualification & outreach
- Understanding partner needs & challenges
- Manage and maintain individual pipelines
- Client relationship building
- JLPT-N1 level Japanese certificate
- English fluency
Good to have:
- Salesforce experience
- JIRA, Basecamp, Confluence experience
- Entrepreneurial organization experience
11 skills required
Job Details
ABOUT YOU:
We are seeking a talented Business Development Manager to join our Japan team at Xsolla! As a Business Development Manager at Xsolla, you will be responsible for researching, understanding and creating new opportunities, you will propose Xsolla's solutions to the new clients - game developers, publishers, etc, as well as handle Customer Success Management tasks to sustain and grow existing client business through individual team research. This role will work closely with many teams to ensure the success of the client.
As an individual, you have strong work ethic and are an independent worker. Within teams, you excel, holding others accountable, sharing credit for wins, and working together to elevate each other's strengths. You are a go getter, a champion at starting conversations and understanding the needs of a client.
You have basic understanding in B2B sales, and you have a passion for video games. (Any Video Game Industry experience is a huge plus!) This role will be based out of our Japan office and is onsite.
RESPONSIBILITIES
- Qualify leads from both inbound and outbound channels and perform outreach to generate new business for Xsolla
- Proactively understands partners' needs, challenges, and growth opportunities. Work as an extension of their team. Anticipate potential problems and involve appropriate internal team members to devise solutions
- Represent Xsolla at industry events and conferences and recommend additional events to attend/sponsor - know your networking opportunities and leverage them to your advantage
- Manage and maintain individual pipelines. Maintain and update CRM
- Achieve success metrics
- Main point of contact for all matters relating to the client's existing portfolio
- Provide clients with a regular health check to proactively review their needs, account management, and make recommendations for improvements
- Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
REQUIREMENTS
- Bachelor’s Degree or equivalent experience
- Understanding of Business Development / Sales / Customer Success Management
- Minimum of 3 years of professional experience in business development, sales, customer success management, or a related area
- Ability to work with large amounts of data
- Ability to successfully participate in projects involving cross-functional teams and work well across the organization
- Ability to start conversations and build successful client relationships; build and maintain your pipeline
- Strong interpersonal skills
- Strong negotiation skills
- General gaming industry knowledge would be a plus
- Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy, a self starter
- Effective time management skills and excellent attention to detail
- Able to travel up to 25% of the year
- Well versed in Japanese business and culture with JLPT-N1 level certificate
- Verbal and written English fluency at a business level
- Preferred
- 3+ years of Business Development or Sales or Customer Success Management experience
- Experience using Salesforce software
- Understanding of JIRA, Basecamp, and Confluence
- Experience with an entrepreneurial organization
ABOUT XSOLLA:
Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.
For additional information and to learn more, please visit xsolla.com
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Xsolla takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. For more information related to GDPR or CCPA please reach out to careers@xsolla.com.
L ongevity O pportunity V ision E njoy the game.
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About The Company
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
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