Customer Support Specialist

About Us:

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Title: Customer Support Specialist

Location: Charlotte, NC

Company: Shine Social Brand

Job Description:

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team, responsible for providing exceptional service to our valued customers. In this role, you will serve as the first point of contact for customer inquiries, ensuring they receive timely and effective assistance.

Salary Range: $45,000 - $55,000 per year, based on experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Provide accurate information and effective solutions to resolve customer issues.
• Maintain a high level of product knowledge to assist customers effectively.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members and other departments to improve service quality.
• Identify trends in customer inquiries and provide feedback for process improvements.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Proficient in using CRM software and Microsoft Office Suite.

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and holidays.
• Professional development opportunities.
• Flexible work environment.