IT Support Engineer

Clear Point Recruitment Ltd are currently recruiting on behalf of one of our clients based In the Bishop Auckland area.

IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Field Support, Implementations, Microsoft, Windows, Virtualisation, Office365, Remote Support, 1st Line, 2nd Line Support, MCITP, MCSE / MCSA, Active Directory

We have an exciting opportunity for a talented / 2nd Line IT Support Engineer (Windows Server / Office 365 / Vmware) to join my client> My client are a fast-paced, growing IT Managed Services company based in Northampton, , and become a key member of their busy Helpdesk team. As 2nd Line Support Engineer, you will bel a l point of contact on my clients IT helpdesk, working to and meeting SLA response and resolution targets for their customers IT issues.

As an ideal candidate for this fantastic IT support opportunity, you will have a minimum 3 years recent employment in a technical Service Desk role environment supporting multiple external or internal users, via telephone and remote access. It is essential that as a 2nd line engineer you have excellent interpersonal skills, with a confident and organised personality and be committed and driven to deliver excellent customer service at all times.

As a 2nd line engineeryou will have the ability to demonstrate recent practical experience and a solid understanding of troubleshooting, supporting and administering: Windows Server, Active Directory, Group Policy, DNS, and ideally, Citrix XenApp and Terminal Services, Microsoft Exchange Server. My client would also expect experience with Windows XP/7/8, Microsoft Office. Experience with VMware would be highly beneficial.

As a passionate 2nd line Engineer you will have the ability to work under pressure, multitask and organise priorities, and have the ability to take ownership of issues and work to tight timescales.

Experience of using remote management and monitoring software, and technical troubleshooting & support of Symantec Backup Exec, Veeam, would also be very handy, as would certifications in ITIL, Microsoft, VMware, Citrix etc.

IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Field Support, Implementations, Microsoft, Windows, Virtualisation, Office365, Remote Support, 1st Line, 2nd Line Support, MCITP, MCSE / MCSA, Active Directory