Manager, Sportsbook Operations

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We’re searching for a Manager, Sportsbook Operations to join our Online Sportsbook (OSB) team. This person will manage the execution and pulse reporting on our overall business performance related to business and industry growth, internal and external metrics, competitive activity, regulatory operations, and more.

What you’ll do as a Manager, Sportsbook Operations

• Define overall promotional strategy your sport(s) as part of over-arching national sportsbook reinvestment plans.

• Daily performance management and accountability for your sport(s).

• Responsible for prioritization of on-site content across promotions, markets, and campaigns.

• Monitor competitive activity in your sport(s).

• Identify opportunities for investment incrementality and optimization.

• Support relevant stakeholders in major sport-specific event planning (NFL season launch, Super Bowl etc.)

• Partner with analytics on performance recaps of promotions/activity within your sport(s)

• Execute sport-specific investment strategy in conjunction with Marketing, CRM, and Promotions.

• Support and collaborate with other parts of the business such as operations, VIP, PR & social, and finance.

• Act as an escalation point for simple queries that are unable to be resolved by junior team members.

• Grow into a responsibility of collaborating, defining, and delivering sportsbook strategic initiatives.

What you’ll bring

• 3+ years of Sportsbook experience or experience in a similar industry.

• Previous experience leading a team would be beneficial.

• Customer-focused view and a strong understanding of what the high-value Sportsbook customer wants.

• Ability to successfully manage customer relationships.

• Work independently as part of a fast-growing team.

• Data-driven and strategic mindset with a deep understanding of the Sportsbook industry.

• Preferably a Bachelor’s degree in a related field.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.