Salesforce Administrator

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! This technically savvy process-oriented individual will work closely with business sponsors and end users to support and maintain Salesforce.com at Bazaarvoice. As a system administrator, this person will be responsible for executing the day-to-day configuration, support, maintenance, training and improvement of the SFDC platform and related systems. The successful candidate will embrace the challenge of solving critical business problems and act as a SFDC knowledge expert of evolving and new processes. Under general direction, the candidate will analyze requests for system changes and develop effective solutions that meet the needs of the business. Essential Functions: In coordination with the SFDC Developers, execute solutions design activities such as data mapping, object modeling, page layout design and rule logic definition Effectively test and deploy solutions individually or as part of a project team Experience working as part of a project team, with proven ability to meet deadlines, prioritize and handle simultaneous requests Execute duties in unfamiliar territory Follow established processes relating to work assignment, communication, development, deployment etc. Demonstrate a passion for solving challenges by leveraging technology solutions Demonstrate excellent oral and written communication skills Demonstrate the ability to be self-motivated and show initiative to take on tasks Demonstrate the ability to provide instruction to audiences of varying technical backgrounds Required Skills and Experience 3-5 years experience in an IT related field 3-5 years of hands-on SFDC experience Strong understanding of Salesforce best practices and functionality Excellent interpersonal and organizational skills Creative and analytical thinker Strong problem solving skills Extensive experience working directly with end users as well as Director level & above business sponsors Experience working with vendors and partners to configure and develop software solutions Desired Skills and Experience SFDC Administrator certification Experience with Salesforce CPQ, SQL, Flow, Visualforce, Apex, Certinia, Gong, LeanData, Allbound, Gainsight & FullCircle Insights Education: · Bachelor’s degree or equivalent in Computer Science or related Engineering discipline #LI-Hybrid#LI-CK1 Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.