Senior IT-Operations Specialist

Hello, Truecaller is calling you from Stockholm, Sweden! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls, or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. 

As IT-Operations Lead, you will play a pivotal role in transforming and elevating our internal IT landscape. You will drive the centralization and standardization of IT processes, streamline operations, and ensure that our technology environment not only supports but actively enhances the productivity and security of our global teams. This is a unique opportunity to shape how IT is delivered at a growing, international tech company, working hands-on with Google Workspace, Atlassian, AI, other modern SaaS tools, and automation. You will collaborate closely with business stakeholders, lead process improvement initiatives, and the security team. Your expertise will be instrumental in building a scalable, secure, and future-proof IT foundation that supports Truecaller’s continued growth and innovation.

The impact you will create: 

• End-User Support – provide IT support for employees using Windows, macOS, and Linux systems on both PCs and Macs.
• New Employee Onboarding – set up and configure laptops, user accounts, and system access for new hires, ensuring a smooth onboarding experience.
• Lead the design, documentation, and implementation of IT processes and best practices to centralize and streamline internal IT operations.
• Own the administration, optimization, and continuous improvement of Google Workspace, Atlassian stack (Jira, Confluence), and other core SaaS platforms.
• Collaborate with business units to identify needs, gather feedback, and deliver IT solutions that drive organizational efficiency and user satisfaction.
• Ensure compliance with security, privacy, and regulatory requirements across all IT operations.
• Mentor and support IT staff, fostering a culture of knowledge sharing and professional development.
• Manage IT projects, including timelines, resources, budgets, and stakeholder communication.
• Oversee vendor relationships, contracts, and service level agreements.
• Develop and maintain documentation for IT policies, procedures, and systems.
• Proactively evaluate and introduce new technologies and tools to enhance the IT environment and support business goals.

What you bring in: 

• 5+ years of experience in IT administration, operations, or similar senior technical roles.
• Deep expertise in Google Workspace and Atlassian stack (Jira, Confluence) administration and optimization.
• Strong knowledge of SaaS/cloud-based IT infrastructure and modern workplace technologies (e.g., SSO, MDM, endpoint management).
• Proven experience designing and implementing IT processes, policies, and documentation.
• Solid understanding of IT security, compliance, and data privacy principles.
• Experience managing IT projects, including planning, execution, and stakeholder communication.
• Advanced troubleshooting, analytical, and problem-solving skills.
• Strong communication skills, able to explain technical concepts to non-technical audiences.
• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

It would be great if you also have:

• Experience with automation, scripting (e.g., PowerShell, Python), and process automation tools.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and cloud security best practices.
• Exposure to DevOps methodologies, CI/CD pipelines, and container technologies (e.g., Docker, Kubernetes).
• Knowledge of ITIL, Agile, or other IT service management frameworks.
• Experience with endpoint management, MDM solutions, and identity/access management.
• Previous experience in a fast-growing tech or SaaS company.

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

 This position is based in Stockholm. 

We only accept applications in English. 

What we offer: 

• A smart, talented, and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing, and fun environment.
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave top-up, pension contribution, Udemy membership to keep learning and improving, and free gym membership.
• Great tech tools: Pick the computer and phone you most fancy within our budget ranges.
• Office life: We strongly believe in in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, and a wide range of yummy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, Running team, movie nights in our cinema, or a Geek lunch. There’s something for everyone!

Come as you are:
Truecaller is diverse, equal, and inclusive. We need a variety of backgrounds, perspectives, beliefs, and experiences to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you