Account Executive
Job Summary
Job Description
The Account Executive (AE) is primarily responsible for executing regional/nation-wide sales strategies and building/maintaining relationships with merchants within their territory, including regular visits to assigned leads. The role involves understanding merchant needs, providing advice, and offering solutions to grow their business through consultative selling. Key responsibilities include actively engaging with leads, conducting business reviews, resolving merchant issues, monitoring competitor activities, onboarding new merchants, supporting city-focused projects, ensuring timely submission of administrative processes, and attending training to develop skills.
Must have:
- Bachelor’s degree in Business Administration, Marketing, Sales, or related field.
- At least 2 years of relevant experience, preferably in top FMCG/Telecommunication/Tech companies.
- Good business sense and market understanding.
- Ability to build and maintain strong relationships with key partners.
- Excellent communication and negotiation skills.
- Fact-based and data-driven decision-making abilities.
- Comfortable working under pressure in a fast-paced environment.
- Self-motivated with a results-driven approach.
Good to have:
- Significant experience (>1 year) in a representative area with strong regional network and knowledge.
- Fluent in Hokkien language.
3 skills required
Job Details
About the Role
Account Executive (AE) is mainly responsible to execute Regional/Nation-Wide Sales strategy within their areas and also build & maintain relationships with the network of all merchants in their territory including regular visits upon assigned leads. They should understand what the merchant needs and provide advice upon it.
What you will do
- Actively relate to Leads provided through Motion Standard and Virtual Engagement.
- Routinely conduct business review sessions and proactively giving solutions to merchants in order to grow their business through consultative selling motion.
- Determine the problems faced by merchants and help solve them, including those related to merchant spending, troubleshooting, document changes or adding new outlets, entities or brands.
- Actively observe competitor movements and market movements.
- Actively penetrate their areas by onboarding new merchants and always observing the area through canvassing days.
- Actively support the city's focus projects (Merchant Partnership, Assortment, etc).
- Ensure the submission and administration process (advertisements, promotions, changes to agreements, additional outlets) are on time, including complaints from merchants and also always submit to ASM and seek assistance from the right PIC.
- Routinely attend training, socialize new products and develop skills.
What you will need
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- At least 2 years relevant experience with preferable industries: top 5 FMCG/Telecommunication/Tech companies and preferably has spent significant time (>1 year) in a representative area and has strong network and knowledge about the region will be a plus.
- Good business sense and have a good understanding of the markets, customers, and competitors.
- Has an existing relationship or is able to bridge, develop, and maintain a good relationship with the key partners.
- Excellent communication and negotiation skills.
- Fact-based/number-oriented individual and able to interpret data to make data-driven decisions.
- Comfortable working under pressure in a fast-paced and ambiguous environment.
- Self-motivated with a results-driven approach.
- Fluent in Hokkien language is a plus.
- Willing to be placed anywhere in Gojek area of operations.
About the team
Account Executive (AE) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support teams. Ideally, an AE regularly visits assigned merchants to see what really happened on the ground as well as provide necessary advice to them in increasing transactions over time.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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