Account Management Coordinator

1 Day ago • All levels • Account Management

Job Summary

Job Description

foodpanda, part of Delivery Hero Group, is seeking a highly organized Account Management Coordinator to support Key Account Managers (KAMs). This role focuses on the daily operations of managing strategic grocery partners, ensuring smooth execution and timely issue resolution. Responsibilities include providing operational support to KAMs, troubleshooting vendor account issues, coordinating promotional campaigns, assisting with vendor onboarding by ensuring accurate data input, and managing SKU listings with correct pricing and availability. The ideal candidate is detail-oriented, capable of multitasking in a fast-paced setting, possesses strong communication skills, is comfortable with spreadsheets, and ideally has prior experience in administrative, operations, or account support roles.
Must have:
  • Highly organized and detail-oriented
  • Strong sense of ownership
  • Able to manage multiple tasks
  • Excellent communication skills (written and verbal)
  • Comfortable working with spreadsheets
  • Fluent in English
Good to have:
  • Previous experience in an administrative, operations, or account support role
  • Additional language skills (e.g., Mandarin, Cantonese)

Job Details

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We're looking for a highly organized Account Management Coordinator to support our Key Account Managers (KAMs) in the day-to-day operations of managing our strategic grocery partners. This role is crucial for ensuring smooth execution and timely issue resolution to help our partners succeed on the platform.

What You’ll Do

  • Operational Support:
    • Assist KAMs in handling day-to-day operational tasks and troubleshooting issues with vendor accounts or listings.
  • Promotion Management:
    • Coordinate and support the uploading of promotional campaigns, ensuring correct setup, timely launches, and accurate data input.
  • Vendor Onboarding:
    • Help onboard new vendor branches and ensure all necessary information (e.g., SKUs, pricing, availability) is correctly added and maintained on the platform.
  • SKU Management:
    • Assist with the setup and updating of menu items or product listings (SKUs), including descriptions, images, pricing accuracy, and updates.

Qualifications

Who You Are

  • Highly organized and detail-oriented with a strong sense of ownership.
  • Able to manage multiple tasks in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Comfortable working with spreadsheets 
  • Previous experience in an administrative, operations, or account support role is a plus.
  • Fluent in English; additional language skills (e.g. Mandarin and Cantonese to communicate with stakeholders) will be a bonus 

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About The Company

Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history.


Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 98,000 professionals.


Facebook: http://www.facebook.com/publicisgroupe

Twitter: @PublicisGroupe

Youtube: http://www.youtube.com/publicisgroupe

Website: www.publicisgroupe.com

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