Sales Program Manager
Job Summary
Job Description
Ninja Van is a rapidly growing tech-enabled logistics company operating across Southeast Asia. They are seeking a Sales Program Manager to design, implement, and optimize sales programs focused on shipper acquisition, retention, and development. This role requires leveraging data-driven insights to enhance sales funnel performance, lead generation, and promotional effectiveness. The manager will also contribute to pricing and product development, conduct market research on shipper needs and competition, and present findings to leadership. Responsibilities include refining and scaling initiatives, collaborating with sales teams on launching and measuring the impact of commercial programs, and analyzing sales pipeline data using tools like Salesforce. The ideal candidate will be passionate about driving sales growth and improving customer acquisition and retention strategies.
Must have:
- Bachelor's degree
- 5+ years in a commercial role
- 2+ years in sales programs/operations
- Proven customer acquisition strategies
- Data-driven decision making
- Fluent in Bahasa Indonesia and English
Good to have:
- Salesforce experience
- Event planning and activation
- Experience in lead generation
- Sales strategy/planning experience
4 skills required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
- Designing, implementing, and optimizing sales programs to drive shipper acquisition, retention, and development.
- This role involves leveraging data-driven insights to develop strategies that improve sales funnel performance, optimize lead generation, and enhance promotional effectiveness.
- Pricing and product development insights.
- Conduct in-depth research on shipper business needs, pain points, and the competitive landscape to identify opportunities for sales growth.
- Provide insights and present findings and recommendations to the leadership team to improve acquisition, conversion, and retention strategies.
- Continuously analyse, refine, and scale initiatives to enhance long-term impact and scalability, iterate as necessary.
- Work with the Sales Head and respective channel sales teams to launch, track, and measure the impact of sales promotions, programs and other commercial initiatives.
Requirements
- Bachelor's degree of any major
- At least 5 years of experience in a commercial role, including 2+ years in sales programs, lead generation, sales operations, or sales strategy/planning.
- Proven track record in customer acquisition, development strategies, and managing sales pipelines (Salesforce preferred).
- Data-driven decision-maker with the ability to translate insights into developing impactful sales programs and initiatives.
- Willingness to travel occasionally within Indonesia as required for business needs.
- Familiarity with event planning and activation for sales-driven engagements.
- Fluent in both Bahasa Indonesia and English (reading, writing, and speaking).
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