Customer Success Account Manager
Job Summary
Job Description
Customer Success Account Managers (CSAMs) are the primary point of contact for Coupa customers after launch, advising on strategies to maximize the value of the Coupa platform and supporting customers in articulating the value Coupa delivers. They ensure contract renewals, identify and close cross-sell opportunities, and are accountable for revenue growth targets. CSAMs manage customer relationships, monitor performance, develop customer success roadmaps, drive business reviews, build account penetration models, identify expansion opportunities, and coordinate internal resources to provide consistent customer support.
Must have:
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning and its impact on business
- Strong background in customer/client management
- Experience in developing and maintaining executive relationships
- Project management skills for leading cross-functional teams
2 skills required
Job Details
The Impact of a Customer Success Account Managers (CSAMs) to Coupa:
Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.
What You'll Do:
What You Will Bring to Coupa:
- Manage relationships and monitor customer performance.
- Develop customer success roadmap and drive periodic business reviews.
- Build out an account penetration model and align overall value messaging.
- Identify expansion and growth opportunities within customer accounts.
- Coordinate internal resources, share standard processes, and provide consistent customer support.
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
- Strong background in customer/client management
- Experience in developing and maintaining executive relationships and associated influencing strategies
- Project management including leading disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
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