Ninja Van is seeking a Customer Account Manager to handle customer complaints and inquiries, focusing on resolving delivery, pickup, or service issues. The role involves maintaining close contact with clients, utilizing soft skills to de-escalate problems, and supporting operations by working with clients on delivery timelines to meet KPIs. You will also be responsible for collecting and analyzing seller information to understand their needs and business specifics, thereby identifying issues and coordinating with relevant departments for suitable solutions to enhance service quality and customer experience. Building and maintaining relationships with sellers to gather feedback for service improvement and retention is key, along with assisting them in adhering to standard procedures like packaging and timely order creation. Other tasks as assigned by direct management are also included.