Specialist, Key Account Management-大客户高级运营

5 Days ago • 3 Years +

About the job

Summary_{By Outscal}

Ninja Van seeks a Specialist, Key Account Management to manage key client KPIs, implement logistics and system optimization projects, and ensure customer satisfaction. Ideal candidate will have 3+ years of experience in third-party logistics, cross-border e-commerce, or client management.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

1、管理和监控重点客户KPI表现，主动发现异常，及时合理发起会议和各相关方沟通并针对问题找出有效措施，让问题有效改善。

2、根据客户要求，发起物流及系统优化方案项目和联调各部门分工配合，解释优化目的和收益，让项目成员理解，明确优化项目时间线，并确保优化按项目计划落地及有效达成，及时和客户复盘和汇报进程；

3、通过解决运营期间产生物流或系统异常问题，建立和不断完善与重点客户合作的标准流程SOP，减少内部标准和客户需求的差异化，确保服务标准减少不必要赔偿；

4、结合跨境物流、跨境电商的市场发展，和重点客户业务趋势，有效预测/预判货量及业务量增减或风险评估，及时同步内部业务变动提前做好应对方案；

5、在KPI制定/需求承接前期，通过分析历史数据，结合成本卖价，工作量等多维度考虑，作出决定和提供分析结果。当需求因客观因素受影响，技巧性地和重点客户解释并安抚客户接受。

6、通过不断沟通和达成重点客户需求项目来提高客户粘性和满意度，以维持和提高业务体量

任职要求

物流管理、国际贸易或相关专业，大专以上学历优先；
具备3年以上第三方物流、跨境电商物流或电商客户运营或项目管理经验优先；
熟练运用办公软件，有G-suite操作、扎实的英语基础（听说读写流利，可作为工作语言）API对接经验者优先；
乐观开朗，积极主动，有责任心，具备较强的抗压与应变能力及解决问题的能力；
具备较强的应变能力.协调能力和沟通能力,能独立处理紧急问题，和具备同时处理多个问题的能力；
具备良好的沟通与表达能力，协调内外部沟通；
具有一定数据整合与分析能力，具备一定客户洽谈能力或经验；
有较强的自驱力，能接受适当的出差和紧急会议;

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