Sr. Business Intelligence Analyst (Payments)

About the Role

As a Business Intelligence Analyst for GoTo Financial’s Consumer Payments business, you will be working with the Business and product team on supporting analytics and data products (automated dashboards, reports, alerts, and simulation tools) to create business impact at scale! You would be helping GoTo Financial at a level of detail that enables the stakeholders to identify and address critical issues, and align deliverables according to the team’s priorities and requirements.

What You Will Do

• General analysis on each new feature/product that has been released and to be released
• Provide customer and merchant segmentation based on their personas
• Deep analytics on customer behavior to give strategic insights for businesses to make decision
• Event performance analysis (cashback, promos, POI, etc)
• Provide visualizations to track GoPay performance
• Perform Data ETL (Extraction, Transform, and Load)

What You Will Need

• Have at least a Bachelor's degree in computer science/information science, engineering, statistics, business, management, accounting, and other related fields
• Have at least 3+ years of experience in the analyst or business intelligence or data science field
• Familiarity with all variants of SQL
• Proficient in ETL (extract, transform, load) is a plus
• Familiarity with Metabase, Tableau, Bigquery, and Python will be a major plus
• Excellent analytical skills topped with strong communication and presentation capabilities in order to share recommendations and work with team members on data science projects
• Strong contribution in database design and data architecture, data mining and analytics, data security and privacy, and data visualization

About the Team

Our BI team likes to see ourselves as what blood is to the brain - constantly supplying the brain with oxygen so it can function properly. Our super team of BI analysts supplies data and insights that fuel GoPay's innovations and evolutions. How does one achieve this, you may ask? Through our data products (automated dashboards, reports, alerts, and simulation tools) and continuous collaboration with the folks in business and product teams. We are in charge of creating foundational customer segmentations, designing automation processes for campaign tracking, and providing regular reports to the leadership team. Anything data-related within growth, digital inclusion, or risk and fraud for GoPay is what our team is concerned about.

We oversee all things to give stakeholders valuable insights in decision making and actively grow to be a word-class team who can be the consultant to the business with complete skill sets in technical and business aspects. It's our job to ensure that GoPay runs seamlessly. One of the biggest challenges we have to face is to make all our work fully-automated, which can reduce the number of manual work of doing data requests. We eventually resolved it by creating several automation tools and enhancing our workflow and procedures with the help of good project management planning. Currently, we're busy at work on various projects, including one about helping the company to reach its north star metrics by using our data products

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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