CRM Specialist

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a CRM Specialist for a Fortune 500 Fintech client. Team culture is based on open communication, accountability, and collaboration.

Our direct Fortune 500 client is looking for someone to join the Marketing team to drive impactful CRM campaign strategies that enhance engagement, retention, and reactivation.

This is a contract until December 12, 2025 + possible extension and possible convert to perm. The team is located in Mountain View, CA, and the role is fully remote. Onward Search provides benefits for 40 hour work week and weekly paychecks (W2) for duration of the contract.

CRM Specialist Responsibilities: 

• You'll identify and address workflow gaps, crafting actionable plans to optimize processes.
• By maintaining a comprehensive view of key lifecycle stages, you'll provide valuable insights into successful strategies and areas for improvement.
• Take charge of prioritizing initiatives across diverse countries and stakeholders.
• You'll be responsible for designing, implementing, and overseeing ad-hoc campaigns and customer journeys via email and push notifications.
• Your role ensures that all communications are effectively translated, delivering an exceptional customer experience.
• Champion efficiency and automation to eliminate manual and redundant tasks across various regions.
• You'll define operational and support models to seamlessly integrate additional countries into our client's framework.
• Collaborate with Strategy, Management, and Foundations teams to develop robust reporting metrics.
• These metrics will be designed to provide reliable insights despite limited statistical power in international contexts, ensuring they can be efficiently scaled without manual calculations for each country.
• Engage regularly with the Legal team to ensure all CRM initiatives comply with varying international regulations.
• Your vigilance will ensure that all efforts are legally sound and approved.
• Stay ahead of the curve by keeping abreast of industry trends, competitor activities, and emerging opportunities in CRM and Lifecycle Marketing.
• Share your knowledge with the team, recommending and implementing best practices to maintain a competitive edge in the market.

CRM Specialist Requirements: 

• 3+ years of experience driving customer engagement through email, push, in-app notifications, and SMS.
• Proven ability to manage CRM program intake, workflow, and the end-to-end execution of complex CRM campaigns involving cross-functional teams (Product Management, Product Marketing).
• Proficient in enterprise CRM platforms (e.g., Salesforce Marketing Cloud, Iterable, Braze) and possesses a solid understanding of basic HTML and email best practices.
• Adept at designing and executing A/B and multivariate tests to measure impact, analyze results, and derive actionable insights.
• Exceptional communicator with meticulous attention to detail, capable of thriving in fast-paced environments.
• A strategic and proactive self-starter with strong cross-functional collaboration skills, consistently exceeding expectations.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this CRM Specialist opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

This position has an application deadline of May 23, 2025.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.